Visa Supervisor

PM Consulting; Metro Manila; On-site; PHP 446,000 - 725,000; Full time

Job summary

PM Consulting is seeking a Visa Supervisor to oversee daily visa processing operations in Metro Manila. The role focuses on timely handling of applications, team coordination, and escalations, with responsibilities spanning client segments including seafarers, sub-agents, and walk-ins.

The ideal candidate has supervisory or senior-level experience, strong knowledge of visa documentation, and excellent communication and organizational skills. Maritime or travel agency experience is a plus.

Qualifications

• Bachelor's degree in any related field.
• Experience in visa processing, travel, or related industry.
• At least supervisory or senior-level experience is preferred.
• Strong knowledge of visa documentation and processes.
• Good communication, coordination, and organizational skills.
• Ability to handle multiple applications and work under pressure.
• Experience handling maritime or travel agency accounts is an advantage.

Responsibilities

• Supervise day-to-day visa processing activities and ensure timely completion of applications
• Handle visa applications for various client segments including seafarers, sub-agents, and walk-in clients
• Review documents and ensure completeness and accuracy based on embassy requirements
• Assist in handling escalations, urgent requests, and priority cases
• Support VIP client handling when needed
• Coordinate with embassies, agencies, and partners for updates and processing requirements
• Monitor team productivity and ensure adherence to service standards
• Provide guidance and support to visa processing staff
• Maintain accurate records, tracking, and reporting of visa applications
• Ensure compliance with internal processes and external regulations

Skills

Supervisory experience

Visa processing knowledge

Communication

Coordination

Organizational skills

Education

Bachelor's degree

Job description

The Visa Supervisor is responsible for supervising daily visa processing operations, ensuring timely and accurate handling of applications while supporting team performance and client service. The role focuses on operational execution, team coordination, and handling escalations.

Key Responsibilities

Supervise day-to-day visa processing activities and ensure timely completion of applications

Handle visa applications for various client segments including seafarers, sub-agents, and walk-in clients

Review documents and ensure completeness and accuracy based on embassy requirements

Assist in handling escalations, urgent requests, and priority cases

Support VIP client handling when needed

Coordinate with embassies, agencies, and partners for updates and processing requirements

Monitor team productivity and ensure adherence to service standards

Provide guidance and support to visa processing staff

Maintain accurate records, tracking, and reporting of visa applications

Ensure compliance with internal processes and external regulations

Qualifications

Bachelor's degree in any related field

Experience in visa processing, travel, or related industry

At least supervisory or senior-level experience is preferred

Strong knowledge of visa documentation and processes

Good communication, coordination, and organizational skills

Ability to handle multiple applications and work under pressure

Experience handling maritime or travel agency accounts is an advantage