Visa Operations Lead for VIP & Maritime Clients

HRTx Inc; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

HRTx Inc in Manila is seeking a Visa Manager to lead end-to-end visa processing across client segments, including maritime professionals and direct clients. You will oversee a team, ensure compliance with embassy requirements, and handle complex VIP cases.

You will build relationships with embassies and travel partners, monitor performance metrics, and drive process improvements to shorten turnaround times while providing strategic direction to the visa team.

Qualifications

• Bachelor's degree in any related field.
• At least 5 years of experience in visa processing or travel industry.
• Proven experience in a managerial or leadership role.
• Strong knowledge of visa processing, embassy requirements, and documentation.
• Experience handling maritime or seafarer accounts is highly preferred.
• Strong leadership, stakeholder management, and problem-solving skills.
• Experience handling VIP clients and complex cases.

Responsibilities

• Lead and manage end-to-end visa processing operations across different markets and client segments.
• Oversee visa applications for seafarers, principals, sub-agents, and walk-in clients.
• Handle complex, escalated, and VIP visa cases with a high level of professionalism.
• Ensure compliance with embassy requirements, documentation standards, and regulatory guidelines.
• Build and maintain strong relationships with embassies, partners, and travel agencies.
• Monitor team performance, productivity, and service quality metrics.
• Develop and implement process improvements to enhance efficiency and turnaround time.
• Provide strategic direction and operational guidance to the visa team.
• Prepare reports, performance analysis, and updates for management.
• Lead, mentor, and develop team members to improve capability and performance.

Skills

People leadership

Stakeholder management

Problem solving

VIP handling

Maritime visa knowledge

Education

Bachelor's degree

Job description

HRTx Inc in Manila is seeking a Visa Manager to lead end-to-end visa processing across client segments, including maritime professionals and direct clients. You will oversee a team, ensure compliance with embassy requirements, and handle complex VIP cases.

You will build relationships with embassies and travel partners, monitor performance metrics, and drive process improvements to shorten turnaround times while providing strategic direction to the visa team.