VIP Travel Operations Manager

HRTx Inc; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

HRTx Inc in Manila, Philippines, is seeking an Operations Manager (Travel Operations) to oversee day-to-day travel operations, including reservations, ticketing, and high-priority bookings. This onsite role emphasizes operational efficiency and coordinating with airlines and partners.

You will lead a teams, manage VIP accounts, monitor service levels, and drive process improvements to ensure seamless service delivery for executive clients.

Qualifications

• Bachelor's degree in Tourism, Hospitality, Business, or related field.
• Strong experience in travel agency operations, ticketing, and reservations.
• Knowledge of booking systems such as Amadeus or Sabre.
• Proven leadership and people management experience.
• Strong stakeholder management and coordination skills.
• Experience handling VIP or corporate travel accounts is an advantage.

Responsibilities

• Oversee daily travel operations including reservations, ticketing, and booking management
• Handle complex and VIP travel arrangements including high-priority and executive bookings
• Build and maintain strong relationships with airlines and travel partners
• Lead and manage operations teams to ensure service excellence and efficiency
• Monitor operational performance, service levels, and key metrics
• Resolve escalations, operational issues, and client concerns
• Implement process improvements to enhance efficiency and service quality
• Coordinate with internal teams to ensure seamless service delivery

Skills

Travel operations experience

Leadership

Stakeholder management

VIP/corporate travel

Amadeus/Sabre knowledge

Education

Bachelor's degree in Tourism, Hospitality, Business, or related field

Tools

Amadeus

Sabre

Job description

HRTx Inc in Manila, Philippines, is seeking an Operations Manager (Travel Operations) to oversee day-to-day travel operations, including reservations, ticketing, and high-priority bookings. This onsite role emphasizes operational efficiency and coordinating with airlines and partners.

You will lead a teams, manage VIP accounts, monitor service levels, and drive process improvements to ensure seamless service delivery for executive clients.