Visa Operations Lead for VIP & Maritime Clients

PM Consulting; Metro Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

PM Consulting in the Philippines is seeking a Visa Manager to lead end-to-end visa processing across client segments, including maritime professionals, principals, travel partners, and direct clients. You will ensure efficiency, compliance, and high service standards while guiding a team on complex and VIP cases.

You will build strong embassy relationships, monitor performance metrics, and drive process improvements to shorten turnaround times.

Qualifications

• Bachelor's degree in a related field
• At least 5 years of experience in visa processing or travel industry
• Proven experience in a managerial or leadership role
• Strong knowledge of visa processing, embassy requirements, and documentation
• Experience handling maritime or seafarer accounts is highly preferred
• Strong leadership, stakeholder management, and problem-solving skills
• Experience handling VIP clients and complex cases

Responsibilities

• Lead and manage end-to-end visa processing operations across different markets and client segments
• Oversee visa applications for seafarers, principals, sub-agents, and walk-in clients
• Handle complex, escalated, and VIP visa cases with a high level of professionalism
• Ensure compliance with embassy requirements, documentation standards, and regulatory guidelines
• Build and maintain strong relationships with embassies, partners, and travel agencies
• Monitor team performance, productivity, and service quality metrics
• Develop and implement process improvements to enhance efficiency and turnaround time
• Provide strategic direction and operational guidance to the visa team
• Prepare reports, performance analysis, and updates for management
• Lead, mentor, and develop team members to improve capability and performance

Skills

Team leadership

Stakeholder management

Strategic guidance

Process improvement

VIP client handling

Education

Bachelor's degree

Job description

PM Consulting in the Philippines is seeking a Visa Manager to lead end-to-end visa processing across client segments, including maritime professionals, principals, travel partners, and direct clients. You will ensure efficiency, compliance, and high service standards while guiding a team on complex and VIP cases.

You will build strong embassy relationships, monitor performance metrics, and drive process improvements to shorten turnaround times.