Jr. Documentation Officer

Viyahe Philippines; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A travel document processing company in Metro Manila is seeking a Jr. Documentation Officer to assist clients with visa and passport applications. Responsibilities include processing inquiries, verifying documents, and liaising with embassies. The ideal candidate should have at least one year of travel industry experience, preferably in documentation. Strong English communication skills and attention to detail are essential for this role.

Qualifications

• Minimum of one year experience within the travel industry, with at least six months in travel documentation processing.

Responsibilities

• Handles visa and passport related inquiries and processes all application and renewal requests.
• Verifies completeness and accuracy of all required documents for processing.
• Communicates and follows up with clients regarding deadlines.
• Liaise with embassies and government offices for legal document verification.
• Monitors and safeguards all confidential documents and information.
• Stays informed about new policies and processes released by government agencies.
• Collates and ensures accuracy of all visa-related details.
• Regularly updates the Operations Team on visa information.
• Provides support for inquiries related to travel restrictions.
• Performs travel assistant duties as needed.

Skills

Good English oral and written communication

Detail-oriented

Education

Graduate of Senior High School or two-year college course, preferably Tourism/HRM

Job description

JOB SUMMARY

This role assists clients and Operations Team with inquiries related to visa and passport applications and renewals. The Jr. Documentation Officer is responsible for the accurate and efficient processing of client’s online and on‑site travel document applications.

DUTIES AND RESPONSIBILITIES

• Handles visa and passport related inquiries and processes all application and renewal requests for the company.
• Verifies the completeness and accuracy of all required documents for visa and passport processing.
• Communicates and follows up with clients regarding deadlines for requirement submission and the release of visas or passports, ensuring strict adherence to timelines.
• Liaise with various embassies, Bureau of Immigration (BOI), Department of Foreign Affairs (DFA), and other government offices to verify and coordinate legal documents for visa and passport applications and renewals.
• Strictly monitors and safeguards all confidential documents and information, preventing disclosure to unauthorized internal or external resources.
• Stays informed about new policies and processes released by the government agencies, such as DFA and BOI, and secure any newly required documents.
• Collates and ensures the accuracy and up‑to‑date status of all visa related details and requirements for various countries.
• Regularly updates the Operations Team on visa information and travel restrictions.
• Provides support to Operations Team for inquiries related to travel restriction or travel document.
• Performs travel assistant duties as needed or available.

QUALIFICATIONS

• Minimum Educational Attainment: Graduate of Senior High School or two (2)-year college course, preferably Tourism/ HRM or other related field
• Work Experience: Minimum of one (1) year experience within the travel industry, with at least six (6) months specifically in travel documentations processing.

TRAININGS AND SKILLS

• Trainings: none
• Basic knowledge in travel documentations processing
• Basic knowledge in visa processing and embassy liaising
• Good English oral and written communication
• Detail-oriented with utmost focus on quality and efficiency