Virtual Receptionist

TroyCor Lighting Corporation; Mabalacat; On-site; PHP 167,000 - 257,000; Full time

Job summary

TroyCor Lighting Corporation is seeking a customer service professional to act as the first point of contact for clients via calls, emails, and other channels. You will support Account Specialists, manage relationships, and assist with orders, billing, and documentation.

You will maintain client records, help generate leads, and schedule meetings while addressing inquiries and escalating issues as needed. This onsite role runs Monday–Friday, 8:30 PM–5:00 AM in a fast-paced BPO setting.

Qualifications

• Experience in customer service or administrative roles.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in MS Office and CRM tools (SAP is an advantage).
• Detail-oriented with strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Willing to work onsite in a fast-paced BPO environment on a graveyard shift schedule, Monday through Friday from 8:30 PM to 5:00 AM.

Responsibilities

• Act as the first point of contact for clients via calls, emails, and other communication channels
• Support Account Specialists in managing client relationships and follow-ups
• Assist in processing customer orders, billing requests, and account-related documentation
• Maintain accurate and up-to-date client records
• Help generate leads and prepare basic pricing quotations
• Schedule meetings and manage calendars
• Address client inquiries and escalate complex concerns when necessary
• Ensure timely resolution of issues while maintaining high customer satisfaction

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multitasking

Detail-oriented

Problem-solving

Fast-paced environment

Onsite work

Graveyard shift

Tools

SAP

CRM tools

MS Office

Job description

About the role

Act as the first point of contact for clients via calls, emails, and other communication channels, supporting Account Specialists in managing client relationships and follow-ups.

Key responsibilities

• Act as the first point of contact for clients via calls, emails, and other communication channels

• Support Account Specialists in managing client relationships and follow-ups

• Assist in processing customer orders, billing requests, and account-related documentation

• Maintain accurate and up-to-date client records

• Help generate leads and prepare basic pricing quotations

• Schedule meetings and manage calendars

• Address client inquiries and escalatet complex concerns when necessary

• Ensure timely resolution of issues while maintaining high customer satisfaction

About you

• Experience in customer service, reception, virtual assistant, or administrative roles

• Strong verbal and written communication skills

• Excellent organizational and multitasking abilities

• Proficiency in MS Office and CRM tools (SAP is an advantage)

• Detail-oriented with strong problem-solving skills

• Ability to work in a fast-paced environment

• Willing to work onsite in a fast-paced BPO environment on a graveyard shift schedule, Monday through Friday from 8:30 PM to 5:00 AM