Customer Service Representative (Job ID: VR1000)

Insideoutva; Mexico; On-site; PHP 618,000 - 740,000; Full time

Job summary

Insideoutva in Mexico is seeking a Customer Service professional to handle inbound calls for U.S.-based home services clients and to schedule appointments. You will represent the client as if working in their office, use approved scripts, capture detailed notes, and ensure accurate documentation while delivering friendly, professional service.

Training is provided. Shifts follow PST hours with varied days; this is a full-time role offering a monthly compensation of $1000 and flexible rest days

Qualifications

• Internet speed of at least 40 Mbps with low latency.
• Computer with at least 6 cores, 12 threads, and 8 GB RAM.
• Reliable backup power source.
• BPO or call center experience preferred.
• Ability to multitask while managing calls and documentation.
• Strong spoken and written English communication.

Responsibilities

• Answer inbound calls professionally and friendly.
• Represent the client as if working directly in their office.
• Use the client’s standard greeting and approved scripts.
• Accurately answer customer inquiries about services.
• Book appointments using the client’s CRM or scheduling platform.
• Take detailed call summary notes during each interaction.
• Record customer contact information, inquiry details, and relevant notes.
• Send complete and accurate call summaries to the client after each call.
• Send follow-up text messages or emails when required.
• Maintain high accuracy and attention to detail at all times.

Skills

Strong English

Attention to detail

Data entry

Multitasking

Reliability

Customer service

Job description

Job Information

• Job Title: Customer Service
• Job ID: VR1000
• Industry: Home Services / Virtual Assistant Services
• Location: Mexico
• Job Status: Full Time
• Work Schedule: 5 days per week, 9 hours per day, 1 hour lunch, two 15-minute breaks, Pacific Standard Time (PST)
• Compensation: $1000 per month
• Target Start Date: ASAP

Role Overview

• This role supports U.S.-based home services businesses by handling inbound customer calls and booking appointments.
• The selected candidate will represent the client as an extension of their internal team and deliver professional, friendly, and accurate customer interactions.

About the Client

• The client is a U.S.-based virtual assistant company that provides inbound call handling and appointment setting services.
• They support home services businesses such as cleaning companies, electricians, plumbers, landscapers, and similar trades.

About the Role

• The role focuses on managing inbound calls, answering customer inquiries, and scheduling appointments using client CRM and scheduling systems.
• Full training is provided on call scripts, customer handling, and booking procedures.

Key Responsibilities

• Answer inbound calls from prospective customers in a professional and friendly manner
• Represent the client as if working directly in their office
• Use the client’s standard greeting and approved scripts
• Accurately answer customer inquiries about services
• Book appointments using the client’s CRM or scheduling platform
• Take detailed call summary notes during each interaction
• Record customer contact information, inquiry details, and relevant notes
• Send complete and accurate call summaries to the client after each call
• Send follow-up text messages or emails when required
• Maintain high accuracy and attention to detail at all times

Work Schedule & Shift Assignment

• Business operates 7 days per week based on client demand
• Available shifts (all times in PST):
  • 5:00 AM – 2:00 PM
  • 7:00 AM – 4:00 PM
  • 8:00 AM – 5:00 PM
  • 11:00 AM – 8:00 PM
• Rest days vary depending on client needs
• Common rest day combinations include:
  • Monday–Sunday
  • Tuesday–Wednesday
  • Thursday–Friday
• Saturday–Sunday off is possible depending on client assignment
• Final shift assignment is determined after the 2-week training period based on call volume and coverage requirements
• Flexibility with scheduling is required

Qualifications & Skills

• Internet speed of at least 40 Mbps with low latency
• Computer with a minimum of 6 cores, 12 threads, and 8 GB RAM
• Reliable backup power source
• Previous BPO or call center experience preferredAbility to multitask while managing calls and documentation
• Strong spoken and written English communication skills
• Confidence communicating directly with U.S.-based clients
• Excellent attention to detail with accurate data entry
• Willingness to receive feedback and make adjustments
• Flexible, dependable, and able to adapt to changing schedules
• Motivated, hardworking, and eager to add value