Virtual Receptionist VA (English Speaking)

thehivecareers.co; Manila; Remote; PHP 279,000 - 390,600; Full time

Job summary

A remote staffing company is looking for an English-speaking Virtual Receptionist to manage front-desk responsibilities from home. This role involves providing exceptional customer service via calls, emails, and messages. Candidates should have excellent communication skills, with a proven background in receptionist or customer support roles. The position demands multitasking abilities and proficiency with tools like Google Workspace and Zoom. Flexible hours availability is preferred. Competitive compensation offered.

Qualifications

• Proven experience as a receptionist, virtual assistant, or customer support agent.
• Professional and friendly demeanor with a customer-first attitude.
• Willingness to work flexible hours, including weekends if needed.

Responsibilities

• Answer incoming calls and route them to the appropriate team member.
• Respond to customer inquiries via phone, email, and live chat.
• Manage appointment scheduling, confirmations, and reminders.
• Maintain and update client contact information and CRM entries.

Skills

Excellent spoken and written English

Ability to multitask

Customer-first attitude

Proficient in Google Workspace

Experience as a receptionist or virtual assistant

Tools

Google Workspace

Zoom

Calendly

CRM systems

Job description

About the job Virtual Receptionist VA (English Speaking)

Location: Remote (Work from Home)

Employment Type: Full-Time

Job Description: Receptionist Virtual Assistant (English Speaking)

Job Overview

We are seeking a professional, English-speaking Virtual Receptionist to handle front-desk responsibilities virtually. Youll be the first point of contact for our business, offering exceptional customer service through calls, messages, and emails all while working remotely.

Key Responsibilities

• Answer incoming calls and route them to the appropriate team member
• Respond to customer inquiries via phone, email, and live chat in a professional manner
• Manage appointment scheduling, confirmations, and reminders
• Maintain and update client contact information and CRM entries
• Provide administrative support to internal teams
• Greet clients (virtually), record messages, and ensure smooth communication flow
• Manage calendars and coordinate meetings
• Maintain confidentiality of sensitive information

Requirements

• Excellent spoken and written English
• Proven experience as a receptionist, virtual assistant, or customer support agent
• Ability to multitask and manage time efficiently
• Professional and friendly demeanor with a customer-first attitude
• Proficient in using tools like Google Workspace, Zoom, Calendly, and CRM systems
• Stable internet connection and quiet work environment
• Willingness to work flexible hours, including weekends (if needed)

Nice-to-Have

• Experience with international clients
• Familiarity with social media management tools or email marketing software
• Knowledge of basic administrative or bookkeeping tasks

If you're a confident communicator who loves being the friendly face (and voice) of a business, wed love to hear from you!