Account Specialist / Customer Service Representative

TroyCor Lighting Corporation; Mabalacat; On-site; PHP 268,000 - 469,000; Full time

Job summary

TroyCor Lighting Corporation is seeking a Customer Service Representative to build strong client relationships, handle inquiries, and support account management in a fast-paced BPO setting.

The role requires at least 3 years in customer service, sales or account management experience, excellent communication, and willingness to work onsite graveyard shift (8:30 PM–5:00 AM) from Monday to Friday. SAP proficiency is preferred.

Qualifications

• Excellent verbal and written communication skills; able to engage with clients.
• Strong analytical, problem-solving, and organizational skills.
• At least 3 years of work experience as a Customer Service Representative in a BPO setting.
• Willing to work onsite in a fast-paced BPO environment on a graveyard shift schedule (Mon–Fri, 8:30 PM–5:00 AM).

Responsibilities

• Build and maintain strong relationships with existing clients.
• Proactively develop new business opportunities.
• Serve as the primary point of contact for customer inquiries.
• Handle inbound and outbound customer calls to provide information, resolve concerns, and support account management activities.
• Accurately process customer orders.
• Manage billing activities and record credit and debit transactions.
• Maintain up-to-date and organized account records.
• Generate leads and prepare pricing quotations.
• Contribute to the achievement of sales targets.
• Investigate and resolve customer concerns related to billing, products, or services.
• Ensure excellent customer service.

Skills

Communication skills

Analytical skills

Problem-solving

Organizational skills

Tools

SAP

Job description

Key responsibilities

• Build and maintain strong relationships with existing clients
• Proactively develop new business opportunities
• Serve as the primary point of contact for customer inquiries
• Handle inbound and outbound customer calls to provide information, resolve concerns, and support account management activities
• Accurately process customer orders
• Manage billing activities and record credit and debit transactions
• Maintain up-to-date and organized account records
• Generate leads and prepare pricing quotations
• Contribute to the achievement of sales targets
• Investigate and resolve customer concerns related to billing, products, or services
• Ensure excellent customer service

Qualifications & Experience

• At least 3 years of work experience as a Customer Service Representative in a BPO setting
• Previous experience in sales, account management, or customer service
• Excellent verbal and written communication skills, with the ability to effectively engage with clients
• Proficiency in SAP is preferred
• Strong analytical, problem-solving, and organizational skills
• Willing to work onsite in a fast-paced BPO environment on a graveyard shift schedule, Monday through Friday from 8:30 PM to 5:00 AM