Virtual Assistant

Hirebiz Inc. - Cebu; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Cebu City is seeking a skilled individual to manage inbound and outbound communications, ensure high customer satisfaction, and assist with administrative tasks. Applicants should have proven customer service experience, strong communication skills, and proficiency in CRM tools. This role offers the opportunity to work independently and from home.

Qualifications

• Proven experience in customer service or virtual assistant role.
• Strong written and verbal communication skills.
• Ability to work independently and maintain professionalism.

Responsibilities

• Handle inbound and outbound calls, emails, and live chats.
• Manage customer inquiries and provide accurate information.
• Schedule appointments and perform administrative tasks.

Skills

Customer service experience

Communication skills

Proficiency in CRM tools

Time-management

Multitasking

Education

High school diploma or equivalent

Bachelor’s degree

Tools

MS Office

Google Workspace

Job description

Responsibilities

• Handle inbound and outbound calls, emails, and live chats professionally.
• Manage customer inquiries, complaints, and provide accurate information.
• Schedule appointments, meetings, and follow-ups.
• Perform administrative tasks such as data entry, maintaining records, and creating reports.
• Assist with customer relationship management (CRM) updates.
• Coordinate with team members to resolve issues promptly.
• Monitor and respond to messages on communication platforms.
• Ensure high customer satisfaction by providing prompt and courteous support

Requirements

• Proven experience in customer service or as a virtual assistant.
• Strong communication skills, both written and verbal.
• Proficiency in CRM tools and office software (e.g., MS Office, Google Workspace).
• Excellent time-management and multitasking abilities.
• Ability to work independently and maintain professionalism under pressure.
• Reliable internet connection and a quiet, dedicated workspace.
• Familiarity with call center operations and best practices is a plus.
• High school diploma or equivalent (Bachelor’s degree preferred).