Virtual Process Customer Support Specialist

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Career development opportunities

Training and skills development

Employee wellness initiatives

Flexible work arrangements

Job summary

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY in Ortigas, Pasig City, Metro Manila is seeking a Customer Service Representative (Virtual Process) to handle inquiries, resolve issues, and help customers across channels in a dynamic call centre environment.

The role requires a high school diploma, strong communication and active listening skills, and experience in customer service. Training, career development, and supportive team culture are offered.

Qualifications

• High school diploma or equivalent; customer service certifications are a plus.
• Experience in customer service or call centre with proven reliability.
• Excellent verbal and written communication, active listening, and empathy.

Responsibilities

• Answer incoming calls and emails promptly with courtesy.
• Provide accurate information about products and services.
• Process requests, transactions, and complaints per policy.
• Maintain detailed records of interactions in the system.
• Escalate complex issues to supervisors when needed.
• Collaborate with colleagues to resolve customer issues.

Skills

Customer service

CRM software

Communication skills

Multitasking

Problem solving

Teamwork

Active listening

Education

High school diploma

Tools

CRM systems

MS Office

Job description

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY in Ortigas, Pasig City, Metro Manila is seeking a Customer Service Representative (Virtual Process) to handle inquiries, resolve issues, and help customers across channels in a dynamic call centre environment.

The role requires a high school diploma, strong communication and active listening skills, and experience in customer service. Training, career development, and supportive team culture are offered.