Customer Service Representative (Virtual Process) No Mock Call

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Career development opportunities

Training and skills development

Employee wellness initiatives

Flexible work arrangements

Job summary

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY in Ortigas, Pasig City, Metro Manila is seeking a Customer Service Representative (Virtual Process) to handle inquiries, resolve issues, and help customers across channels in a dynamic call centre environment.

The role requires a high school diploma, strong communication and active listening skills, and experience in customer service. Training, career development, and supportive team culture are offered.

Qualifications

• High school diploma or equivalent; customer service certifications are a plus.
• Experience in customer service or call centre with proven reliability.
• Excellent verbal and written communication, active listening, and empathy.

Responsibilities

• Answer incoming calls and emails promptly with courtesy.
• Provide accurate information about products and services.
• Process requests, transactions, and complaints per policy.
• Maintain detailed records of interactions in the system.
• Escalate complex issues to supervisors when needed.
• Collaborate with colleagues to resolve customer issues.

Skills

Customer service

CRM software

Communication skills

Multitasking

Problem solving

Teamwork

Active listening

Education

High school diploma

Tools

CRM systems

MS Office

Job description

About the role

We are seeking a Customer Service Representative (Virtual Process) to join DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY in a full-time capacity. This role is based in Ortigas, Pasig City, Metro Manila and offers an excellent opportunity to provide exceptional customer support in a dynamic call centre environment. As a Customer Service Representative, you will be the voice of our organisation, handling customer inquiries, resolving issues, and ensuring every interaction reflects our commitment to excellence. This position is ideal for individuals who are passionate about delivering outstanding service and building strong customer relationships.

Key responsibilities

• Answer incoming customer calls and emails promptly and professionally, addressing inquiries and concerns with courtesy and efficiency
• Provide accurate information about products and services to customers, ensuring clarity and understanding
• Process customer requests, transactions, and complaints in accordance with company policies and procedures
• Maintain detailed and accurate records of customer interactions, transactions, and follow-ups in the system
• Identify customer needs and recommend appropriate solutions to enhance satisfaction and retention
• Escalate complex issues to supervisors or specialist teams when necessary, ensuring proper documentation
• Collaborate with colleagues and other departments to resolve customer issues effectively
• Contribute to team goals and performance metrics, including call handling time and customer satisfaction scores
• Participate in training sessions and continuous development programmes to enhance product knowledge and skills

What we're looking for

• High school diploma or equivalent qualification; additional certifications in customer service are advantageous
• Proven experience in a customer service or call centre environment, demonstrating consistent performance and reliability
• Excellent communication skills, both verbal and written, with the ability to articulate clearly and professionally
• Strong active listening abilities and empathy, enabling you to understand and address customer needs effectively
• Proficiency in using computer systems, customer relationship management (CRM) software, and standard office applications
• Ability to multitask and manage time effectively whilst maintaining high-quality standards
• Problem-solving mindset with a proactive approach to resolving customer issues
• Patience and composure when handling difficult or frustrated customers
• Flexibility to work shifts as required by the business, including weekends and public holidays where applicable
• Strong attention to detail and accuracy when processing information and documentation
• Team player mentality with the ability to collaborate effectively with colleagues and support team objectives

What we offer

At DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY, we are committed to supporting the professional growth and wellbeing of our team members. We provide a competitive remuneration package commensurate with experience and performance. Our benefits include opportunities for career development and advancement within a growing organisation, comprehensive training and skills development programmes, a supportive and collaborative work environment, and access to employee wellness initiatives. We value work-life balance and encourage open communication regarding flexible arrangements where possible. We are an equal opportunities employer and welcome applications from all qualified candidates.

About us

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is a reputable placement and staffing organisation committed to connecting talented professionals with outstanding career opportunities. We pride ourselves on delivering exceptional recruitment solutions and supporting our clients in achieving their business objectives. Our organisation is dedicated to fostering a positive workplace culture, investing in employee development, and maintaining the highest standards of professional excellence. We serve diverse industries and markets, leveraging our expertise and networks to create meaningful employment pathways for our team members.