Virtual Medical Assistant — Scheduling & Patient Care Pro

Jobtailor; Cebu City; On-site; PHP 300,000 - 600,000; Full time

Job summary

Jobtailor in Cebu City, Philippines, seeks a Virtual Medical Assistant to answer high-volume patient inquiries via phone, text, email, and fax, schedule and manage appointments in MacPractice, and maintain accurate patient records with HIPAA-compliant practices.

You will coordinate with on-site staff, handle follow-ups, de-escalate concerns, and ensure the provider schedule stays full. A strong English tone, reliability, and Mac OS/Wi-Fi readiness are essential.

Qualifications

• Excellent spoken English with a clear, neutral accent.
• Strong written communication for SMS, email, patient messages.
• Experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic.
• Strong patient service mindset, emotional intelligence, and common sense.
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
• Reliable, punctual, and proactive with attendance communication.
• Must own and work from a Mac OS device (MacBook, iMac, or Mac mini).
• Must have reliable high-speed wired internet (LAN).
• Flexible with schedule and willing to work Saturdays if needed.
• Must protect patient privacy and follow HIPAA standards at all times.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly
• Respond to patient texts, voicemails, emails, and fax-related messages
• Schedule new patient appointments and collect complete intake information
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice
• Prioritize new patient inquiries and referral opportunities
• Conduct follow-up and reactivation outreach for inactive or lapsed patients
• Convert patient inquiries into booked appointments
• Maintain accurate patient records, scheduling notes, and communication documentation
• Coordinate with in-office staff to keep the provider schedule full and organized
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or frustrations
• Support missed-call follow-up workflows and communication improvements inside Weave
• Serve as the first point of contact and represent the chiropractic practice across phone, text, voicemail, email, and scheduling workflows

Skills

Patient Service Mindset

High Call Volume Management

MacPractice Scheduling

HIPAA Compliance

Written Communication Skills

Tools

Mac OS

MacPractice

Weave

Job description

Jobtailor in Cebu City, Philippines, seeks a Virtual Medical Assistant to answer high-volume patient inquiries via phone, text, email, and fax, schedule and manage appointments in MacPractice, and maintain accurate patient records with HIPAA-compliant practices.

You will coordinate with on-site staff, handle follow-ups, de-escalate concerns, and ensure the provider schedule stays full. A strong English tone, reliability, and Mac OS/Wi-Fi readiness are essential.