Chiropractic Patient Care & Scheduling Specialist (Virtual)

Jobtailor; Angeles; On-site; PHP 335,000 - 502,000; Full time

Job summary

Jobtailor in Angeles, Philippines, seeks a Virtual Medical Assistant to handle high-volume patient calls, texts, and scheduling. You will use MacPractice and Weave to manage appointments and maintain HIPAA-compliant records.

The role requires excellent English, strong written communication, and experience in healthcare support. A MacOS device and reliable internet are required for a remote position serving U.S. clinics.

Qualifications

• Excellent spoken English with a clear, neutral accent.
• Strong written communication for SMS, email, and messages.
• Experience in healthcare support roles is preferred.
• Ability to handle high call volume in a fast-paced clinic.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages.
• Schedule new patient appointments and collect intake information.
• Schedule, confirm, cancel, and reschedule existing appointments in MacPractice.
• Prioritize new inquiries and referrals before routine rescheduling.
• Conduct follow-up outreach for inactive patients and conversions.
• Maintain patient records and scheduling notes with HIPAA compliance.
• Coordinate with in-office staff to keep the provider schedule full.

Skills

High-volume call handling

Client communication

Multitasking

Attention to detail

HIPAA awareness

Scheduling

Intake information collection

Tools

MacPractice

Weave

Solutionreach

Podium

Mac OS

Job description

Jobtailor in Angeles, Philippines, seeks a Virtual Medical Assistant to handle high-volume patient calls, texts, and scheduling. You will use MacPractice and Weave to manage appointments and maintain HIPAA-compliant records.

The role requires excellent English, strong written communication, and experience in healthcare support. A MacOS device and reliable internet are required for a remote position serving U.S. clinics.