Virtual Medical Assistant - High-Volume Scheduler (Mac)

Jobtailor; Davao City; On-site; PHP 201,000 - 268,000; Part time

Job summary

Jobtailor is seeking a Virtual Medical Assistant to handle high-volume patient communications, appointment scheduling, and records management for US healthcare clinics. The role requires Mac OS proficiency, HIPAA awareness, and excellent English communication.

The ideal candidate will multitask across calls, texts, emails, and faxes, while maintaining a patient-centric service mindset and strong attention to detail. Flexible hours and Saturday availability are preferred for clinic coverage.

Qualifications

• 30–35 hours per week initially, with possible schedule variation based on clinic coverage needs.
• Must be flexible with assigned shift and willing to work Saturdays.
• Excellent spoken English with a clear, easy-to-understand, neutral accent
• Strong written communication skills for SMS, email, and patient-facing messages
• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role
• Comfortable handling high call volume in a fast-paced clinic environment
• Strong patient service mindset, emotional intelligence, and common sense
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks
• Reliable, punctual, and proactive with attendance communication
• Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini
• Must have reliable high-speed wired internet (LAN)
• Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms preferred
• Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules preferred
• Experience with patient reactivation, new patient conversion, and provider schedule optimization preferred
• Prior experience supporting U.S. healthcare clinics preferred

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly
• Respond to patient texts, voicemails, emails, and fax-related messages
• Schedule new patient appointments and collect complete intake information
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice
• Prioritize new patient inquiries and referral opportunities
• Conduct follow-up and reactivation outreach for inactive or lapsed patients
• Convert patient inquiries into booked appointments
• Maintain accurate patient records, scheduling notes, and communication documentation
• Coordinate with in-office staff to keep the provider schedule full and organized
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations
• Support missed-call follow-up workflows and communication improvements inside Weave
• Protect patient privacy and follow HIPAA standards at all times

Skills

High call volume management

Patient communication

Multitasking

Emotional intelligence

Time management

Tools

MacPractice

Weave

Solutionreach

Podium

Job description

Jobtailor is seeking a Virtual Medical Assistant to handle high-volume patient communications, appointment scheduling, and records management for US healthcare clinics. The role requires Mac OS proficiency, HIPAA awareness, and excellent English communication.

The ideal candidate will multitask across calls, texts, emails, and faxes, while maintaining a patient-centric service mindset and strong attention to detail. Flexible hours and Saturday availability are preferred for clinic coverage.