Virtual Medical Assistant - Patient Scheduling Pro

Jobtailor; Pasig; On-site; PHP 446,000 - 781,000; Full time

Job summary

Jobtailor is seeking a dependable Virtual Medical Assistant to join a busy U.S.-clinic support team from the Philippines. You will manage high-volume patient calls, texts, emails, and faxes, schedule appointments in MacPractice, and ensure accurate intake and records.

This role requires excellent English, strong written communication, experience with MacPractice/Weave, HIPAA familiarity, and the ability to multitask across channels. A patient-service mindset and reliable attendance are essential.

Qualifications

• Excellent spoken English with a neutral accent.
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Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages.
• Schedule new patient appointments and collect complete intake information.
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients.
• Convert patient inquiries into booked appointments.
• Maintain accurate patient records, scheduling notes, and communication documentation.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or frustrations.
• Support missed-call follow-up workflows and communication improvements inside Weave.
• Protect patient privacy and follow HIPAA standards.

Skills

High call volume management

Excellent spoken English

Multitasking

Reliability

Emotional intelligence

Patient service mindset

Education

Experience as Virtual Medical Assistant / Medical Receptionist

Tools

MacPractice

Weave

Solutionreach

Podium

Mac OS

Job description

Jobtailor is seeking a dependable Virtual Medical Assistant to join a busy U.S.-clinic support team from the Philippines. You will manage high-volume patient calls, texts, emails, and faxes, schedule appointments in MacPractice, and ensure accurate intake and records.

This role requires excellent English, strong written communication, experience with MacPractice/Weave, HIPAA familiarity, and the ability to multitask across channels. A patient-service mindset and reliable attendance are essential.