Virtual Medical Assistant – Patient Care Communications Specialist

Jobtailor; General Trias; On-site; PHP 360,000 - 600,000; Full time

Job summary

Jobtailor in the Philippines seeks a Virtual Medical Assistant to manage high-volume patient communications and scheduling using MacPractice and related tools. You will handle calls, texts, emails, and faxes, maintaining accurate records while ensuring HIPAA compliance.

The role requires Mac OS proficiency, reliable internet, and a flexible schedule including weekends if needed. Prior U.S. healthcare experience and strong patient service mindset are highly valued.

Qualifications

• Excellent spoken English with a clear, neutral accent.
• Strong written communication for SMS, email, and patient messages.
• Experience as Virtual Medical Assistant or similar healthcare support role preferred.
• Must own a Mac OS device (MacBook, iMac, or Mac mini).
• Reliable high-speed wired internet (LAN).

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages.
• Schedule new patient appointments and collect intake information.
• Schedule, confirm, cancel, and reschedule appointments in MacPractice.
• Maintain accurate patient records and scheduling notes.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• Protect patient privacy and HIPAA compliance.

Skills

Patient Communication

MacPractice Proficiency

High Call Volume

Emotional Intelligence

Multitasking

Scheduling

New Patient Conversion

Tools

MacPractice

Weave

Solutionreach

Podium

Mac OS

Job description

• Answer high-volume inbound patient calls professionally and promptly
• Respond to patient texts, voicemails, emails, and fax-related messages
• Schedule new patient appointments and collect complete intake information
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice
• Prioritize new patient inquiries and referral opportunities
• Conduct follow-up and reactivation outreach for inactive or lapsed patients
• Convert patient inquiries into booked appointments
• Maintain accurate patient records, scheduling notes, and communication documentation
• Coordinate with in-office staff to keep the provider schedule full and organized
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations
• Support missed-call follow-up workflows and communication improvements inside Weave
• Protect patient privacy and follow HIPAA standards

Requirements

• Excellent spoken English with a clear, easy-to-understand, neutral accent
• Strong written communication skills for SMS, email, and patient-facing messages
• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role
• Comfortable handling high call volume in a fast-paced clinic environment
• Strong patient service mindset, emotional intelligence, and common sense
• Ability to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks
• Reliable, punctual, and proactive with attendance communication
• Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini
• Must have reliable high-speed wired internet (LAN)
• Must be flexible with schedule assignment and willing to work on Saturdays if needed
• Protect patient privacy and follow HIPAA standards at all times
• Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms preferred
• Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules preferred
• Experience with patient reactivation, new patient conversion, and provider schedule optimization preferred
• Prior experience supporting U.S. healthcare clinics preferred

Core Competencies

Demonstrates expertise in patient communication and scheduling within a healthcare environment, utilizing tools like MacPractice and Weave while adhering to HIPAA standards. Strong ability to manage high call volumes and maintain patient records accurately.

Highest-signal resume keywords

• Patient Communication
• MacPractice Proficiency
• HIPAA Compliance
• High Call Volume Management
• Emotional Intelligence

Hard Skills

• Patient Scheduling
• Intake Information Collection
• Follow-Up Outreach
• Patient Record Maintenance
• New Patient Conversion
• Reactivation Strategies
• Chiropractic Terminology Familiarity

Soft Skills

• Strong Written Communication
• Emotional Intelligence
• Proactive Attendance Communication
• Multitasking Ability

Industry Keywords

• Virtual Medical Assistant
• Medical Receptionist
• Patient Communication Specialist
• Front Desk Coordinator
• U.S. Healthcare Clinics

Tools & Technologies

• MacPractice
• Weave
• Solutionreach
• Podium
• Mac OS