Virtual Hiring: CSR for Footwear Retail Account (30 Headcounts)

Open Access BPO; Makati; On-site; PHP 254,000 - 304,000; Full time

Job summary

Open Access BPO in Makati is seeking a Customer Success Specialist to respond to customer requests through phone, email, and chat, addressing inquiries and resolving concerns to ensure high satisfaction.

Role requires a bachelor’s degree, on-site work, and graveyard shift readiness with at least 1 year in customer support. Experience with Australian accounts is a bonus, and inbound channels are emphasized in daily tasks.

Qualifications

• Bachelor’s degree, diploma, or equivalent in any discipline.
• On-site work capability and graveyard shift availability.
• At least 1 year of customer support experience in any industry.
• Experience with Australian accounts is a bonus.
• Inbound email and chat experience.

Responsibilities

• Provide timely support to customers via phone, email, and chat.
• Assist customers with pre- and post-sale inquiries and other concerns.
• Identify and elevate priority issues to appropriate teams when necessary.

Skills

Customer support experience

Inbound email & chat

Night shift flexibility

Education

Bachelor’s degree or equivalent

Job description

Salary Package ₱25,000.00

Job description:

Duties & Responsibilities:

The Customer Success Specialist is responsible for responding to customer requests, managing concerns, and providing specific information based on inquiries received via phone, email, and chat.

• Provide timely support to customers via phone, email, and chat
• Assist customers with pre- and post-sale inquiries and other concerns
• Identify and elevate priority issues to appropriate teams when necessary

Qualifications:

• A bachelor’s degree, diploma, or equivalent in any discipline
• Can work onsite and in graveyard shift
• At least 1 year of work experience in customer support in any industry
• Experience working under an Australian account a bonus
• With inbound email and chat experience