Customer Service Representative for Footwear Retail Account | Day Shift

OAMPI Inc.; Makati; On-site; PHP 254,000 - 304,000; Full time

Job summary

OAMPI Inc. is seeking a Customer Service Representative for a Footwear Retail Account in Makati. You will handle inquiries via phone, email, and chat, delivering timely, accurate solutions to ensure a positive customer experience.

Onsite role with day shifts, you will join a dynamic team and represent a leading footwear retailer. The ideal candidate has at least 1 year of BPO customer support, strong English communication, and a customer-focused attitude, ready to learn, collaborate, and

Qualifications

• At least 1 year of customer support experience in a BPO setting.
• Bachelor's degree, diploma, or equivalent qualification in any field.
• Experience handling inbound email, chat and phone support.
• Amenable to work onsite and day shift.
• Excellent written and verbal English communication skills.
• Strong customer service, problem-solving, and multitasking skills.
• Positive, empathetic, and customer-focused attitude.

Responsibilities

• Provide timely and professional support via phone, email, and chat.
• Assist customers with pre-sale and post-sale inquiries.
• Resolve customer concerns and elevate priority issues when necessary.
• Work collaboratively with teammates to improve service quality and customer satisfaction.
• Maintain up-to-date product and process knowledge through ongoing training.
• Meet performance metrics and adhere to company and client policies.

Skills

Customer support

BPO experience

English proficiency

Problem solving

Multitasking

Education

Bachelor's degree or equivalent

Job description

Customer Service Representative - Footwear Retail Account

Earn up to Php 25,000 per month!
Onsite | 19/F Robinsons Summit Center, Ayala Avenue, Makati City

About the Role

As a Customer Service Representative, you will be responsible for providing outstanding customer support and ensuring a positive customer experience. You will handle inquiries, concerns, and requests through phone, email, and chat while delivering timely and accurate solutions.

Key Responsibilities

• Provide timely and professional support via phone, email, and chat.




• Assist customers with pre-sale and post-sale inquiries.




• Resolve customer concerns and elevate priority issues when necessary.




• Work collaboratively with teammates to improve service quality and customer satisfaction.




• Maintain up-to-date product and process knowledge through ongoing training.




• Meet performance metrics and adhere to company and client policies.

Qualifications

• At least 1 year of customer support experience in a BPO setting.




• Bachelor's degree, diploma, or equivalent qualification in any field.




• Experience handling inbound email, chat and phone support.




• Amenable to work onsite and day shift.




• Excellent written and verbal English communication skills.




• Strong customer service, problem-solving, and multitasking skills.




• Comfortable working in a fast-paced, team-oriented environment.




• Positive, empathetic, and customer-focused attitude.