CSR - Logistic Account (US) - Up to 26K + Incentives - Ortigas

weSource Management Consultancy Firm; Pasig; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Competitive salary package

Incentives

2 Days Weekly OFF

Joining bonus 5,000

Philippine law benefits

Job summary

weSource Management Consultancy Firm is seeking a CSR - Logistic Account (US) based in Ortigas for immediate start. You will handle customer inquiries, tracking, invoicing concerns, and coordinate with freight forwarders to ensure smooth US logistics support.

Requirements include a 4-year college degree, 2+ years US customer service experience, strong MS Office skills, and willingness to work onsite on rotating Pacific Time shifts. Competitive pay with incentives and Philippine-law benefits.

Job description

CSR - Logistic Account (US) - Up to 26K + Incentives - Ortigas

Job Openings CSR - Logistic Account (US) - Up to 26K + Incentives - Ortigas

About the job CSR - Logistic Account (US) - Up to 26K + Incentives - Ortigas

Customer Services Agents for US Logistics Customer Support account to start immediately.

Duties and Responsibilities

• Responsible for communicating with customers, establishing and resolving customers concerns, and assisting in general customer service duties internally and externally related to their freight forwarders' needs.
• Handle customer inquiries in a timely, professional manner via phone.
• Handling customer queries on tracking and tracing of shipments and packages.
• Handling customers enquiries for lost and damaged shipments and guiding them through proper channels and processes to process requests.
• Handling queries related to invoicing related concerns.
• Maintaining organized and accurate notes on Client CRM.
• Maintaining high level of quality in the calls being handled in order to ensure seamless customer services and customer experience.
• Reporting of day to day activities and unusual activities to superiors.

Experience, Qualifications & Skills:

• 4 Year degree college graduate (Mandatory as undergraduates and diploma holders are not qualified)
• Minimum 2 years of experience in US Customer Service account (Mandatory).
• Must have strong computer skills including MS Office
• Needs to have a flair and experience of customer service skills in an Inbound BPO environment.
• Highly self motivated and disciplined individual in terms of job responsibility and adherence to schedules.
• Needs to be highly organized when working using online tools and CRM.
• Ability to multi-task while still being able to focus and remain organized with the work.
• Experience in Logistics Account PREFERRED
• Willing to work onsite on rotating shifts during Pacific Standard Time hours.

Enjoy below perks once hired:

• Competitive salary package par industry standards.
• Incentives (based on performance)
• 2 Days Weekly OFF
• Joining bonus of 5,000 upon completion of training and incubation period and once in live production.
• All benefits mandated by the Philippine law