Customer Service Representative (CSR)

MDM Systems, Inc.; Mabalacat; On-site; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Competitive Salary Offer

Work with Australian Client

HMO Medical and Dental after regular.

Paid Leave after regularization (VL/SL

13th Month Pay

Company events quarterly and yearly

Free brewed coffee on-site

Job summary

MDM Systems, Inc. is seeking a customer service professional in the Philippines to support pre- and post-sale customers via email and phone. The role emphasizes timely handling of inbound calls, issue resolution, data entry, and collaboration with account representatives.

The ideal candidate has 1–2 years in customer service, strong communication skills, and a proactive approach. On-site role with benefits and opportunities to work with an Australian client.

Qualifications

• 1-2 years of customer service experience in a call center or BPO.
• Excellent written and verbal communication skills.
• Good data entry skills and fast typing.
• Team player who can work with diverse people.
• Willingness to learn and take initiative.

Responsibilities

• Provide top-notch customer service to pre- and post-sale customers via e-mail and phone.
• Ensure a positive customer experience for all contacts.
• Manage large amounts of inbound calls promptly.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Transcribe data from recordings, calls, and emails.
• Take payment information and other pertinent data.

Skills

Customer service

Call center

Data entry

Typing speed

Active listening

Teamwork

Education

University/college degree

High school diploma

Tools

Microsoft Excel

Job description

Key Responsibilities:

• Provide top-notch customer service to pre- and post-sale customers via e-mail and phone.
• Ensuring a positive customer experience for all contacts.
• Managing large amounts of inbound calls promptly.
• Identifying customer needs, clarifying information, researching every issue, and providing solutions and/or alternatives.
• Transcribing data from recordings or phone conversations, and emails.
• Take payment information & other pertinent information such as addresses & phone numbers.
• Liaise with client account representatives and work through unwarranted or unjustified negative feedback on accounts.
• Assist the client management team in coordinating client sales initiatives, contests, and/or promotions.
• Other duties may be assigned to assist the client’s team.

Qualifications:

• With at least 1-2 years of customer service experience in a call center or BPO company
• University/college degree is an asset, High school diploma, general education degree, or equivalent.
• Demonstrated experience handling a variety of customer service issues.
• Excellent written & verbal communication skills along with active listening.
• Good data entry skills, fast typing speed, computer savvy.
• Prior retail experience is an advantage.
• With Basic Microsoft Excel experience.
• Team player who can work with a variety of people throughout the company.
• Willingness to learn, ability to take initiative.

Perks and Benefits:

• Competitive Salary Offer
• Opportunity to work with an Australian Client
• HMO Medical and Dental after regularization
• Paid Leave benefits after regularization (VL and SL)
• 13th Month Pay
• Quarterly and Yearly Company Events
• Free brewed coffee on-site