Customer Service Representative

Open Access BPO; Makati; On-site; PHP 254,000 - 304,000; Full time

Job summary

Open Access BPO in Makati, Philippines, is seeking a Customer Success Specialist to handle inquiries via phone, email and chat. The role focuses on timely support, resolving concerns, and providing accurate information to customers.

You will collaborate with cross-functional teams and contribute to improving customer satisfaction. The ideal candidate has at least one year of customer support experience, can work onsite in a graveyard shift, and may have experience with Australian accounts or

Qualifications

• Bachelor’s degree, diploma, or equivalent in any discipline.
• Willing to work onsite and in graveyard shift.
• At least 1 year of work experience in customer support in any industry.
• Experience working under an Australian account a bonus.
• With inbound email and chat experience.

Responsibilities

• Provide timely support to customers via phone, email, and chat.
• Assist customers with pre- and post-sale inquiries and other concerns.
• Identify and elevate priority issues to appropriate teams when necessary.

Skills

Customer support experience

Inbound email & chat

On-site & graveyard shift

Australian account experience (bonus)

Education

Bachelor’s degree, diploma, or equivalent

Job description

Pay:

₱25,000.00 per month

Job description:

Duties & Responsibilities:

The Customer Success Specialist is responsible for responding to customer requests, managing concerns, and providing specific information based on inquiries received via phone, email, and chat.

• Provide timely support to customers via phone, email, and chat

• Assist customers with pre- and post-sale inquiries and other concerns

• Identify and elevate priority issues to appropriate teams when necessary

Qualifications:

• A bachelor’s degree, diploma, or equivalent in any discipline

• Can work onsite and in graveyard shift

• At least 1 year of work experience in customer support in any industry

• Experience working under an Australian account a bonus

• With inbound email and chat experience