CSR - Footwear Retail Account (Dayshift)

Open Access BPO; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Open Access BPO in Makati is hiring for a customer support representative to respond to customer requests via phone, email, and chat. You will handle pre- and post-sale inquiries and assist customers with their concerns while ensuring timely, professional service.

The role requires the ability to work on-site and multitask across channels. The ideal candidate has at least one year of customer support experience and proven experience handling calls, emails, and chat in a fast-paced environment.

Qualifications

• At least 1 year of customer support experience.
• Experience with inbound calls, email, and chat.
• Amenable to on-site work.

Responsibilities

• Provide timely support to customers via phone, email, and chat.
• Assist customers with pre- and post-sale inquiries and concerns.
• Identify and escalate priority issues to appropriate teams.

Skills

Customer support

On-site required

Inbound calls / emails / chat

Job description

Respond to customer requests, managing concerns, and providing specific information based on inquiries received via phone, email, and chat.

• Provide timely support to customers via phone, email, and chat
• Assist customers with pre- and post-sale inquiries and other concerns
• Identify and escape priority issues to appropriate teams when necessary

Qualifications:

• Amenable to work on-site
• At least 1 year of work experience in customer support
• With inbound call, email, and chat experience