Customer Service Representative for Footwear Retail Account

OAMPI Inc.; Makati; Presencial; PHP 254.000 - 304.000; Jornada completa

Descripción de la vacante

OAMPI Inc. is seeking a Customer Service Representative for a footwear retail account in Makati. The role involves handling inquiries via phone, email, and chat to deliver timely, accurate solutions and ensure a positive customer experience.

You will work onsite and support both pre-sale and post-sale questions while maintaining product knowledge. The ideal candidate has at least 1 year of BPO customer support experience, strong English communication, and a customer-focused attitude.

Formación

• 1+ year of customer support experience in a BPO setting is required.
• Bachelor's degree, diploma, or equivalent qualification in any field.
• Experience handling inbound email, chat and phone support.
• Amenable to work onsite and night shift.
• Excellent written and verbal English communication skills.
• Strong customer service, problem-solving, and multitasking skills.
• Comfortable working in a fast-paced, team-oriented environment.
• Positive, empathetic, and customer-focused attitude.

Responsabilidades

• Provide timely and professional support via phone, email, and chat.
• Assist customers with pre-sale and post-sale inquiries.
• Resolve customer concerns and resolve priority issues when necessary.
• Work collaboratively with teammates to improve service quality and customer satisfaction.
• Maintain up-to-date product and process knowledge through ongoing training.
• Meet performance metrics and adhere to company and client policies.

Conocimientos

Customer support

BPO experience

English communication

Team collaboration

Multitasking

Problem solving

Fast-paced environment

Customer-focused

Educación

Bachelor's degree

Descripción del empleo

Customer Service Representative - Footwear Retail Account

Earn up to Php 25,000 per month!
Onsite | 19/F Robinsons Summit Center, Ayala Avenue, Makati City

About the Role

As a Customer Service Representative, you will be responsible for providing outstanding customer support and ensuring a positive customer experience. You will handle inquiries, concerns, and requests through phone, email, and chat while delivering timely and accurate solutions.

Key Responsibilities

• Provide timely and professional support via phone, email, and chat.

• Assist customers with pre-sale and post-sale inquiries.

• Resolve customer concerns and resolve priority issues when necessary.

• Work collaboratively with teammates to improve service quality and customer satisfaction.

• Maintain up-to-date product and process knowledge through ongoing training.

• Meet performance metrics and adhere to company and client policies.

Qualifications

• At least 1 year of customer support experience in a BPO setting.

• Bachelor's degree, diploma, or equivalent qualification in any field.

• Experience handling inbound email, chat and phone support.

• Amenable to work onsite and night shift.

• Excellent written and verbal English communication skills.

• Strong customer service, problem-solving, and multitasking skills.

• Comfortable working in a fast-paced, team-oriented environment.

• Positive, empathetic, and customer-focused attitude.