VIP Operations Manager

Q2 HR Solutions Inc.; Taguig; Híbrido; PHP 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Q2 HR Solutions Inc. is seeking an experienced VIP Manager to lead our VIP operations in online casino and sportsbook. You will build strong relationships with high-value players, lead a small team, and drive retention and revenue performance.

The role requires extensive experience in VIP or high-value player management, plus leadership capabilities and a deep understanding of casino programs. You will collaborate with Marketing, Payments, and Compliance to deliver responsible gaming experiences.

Formación

• At least 7 years in VIP or high-value player management in gaming.
• Minimum 2 years in leadership or supervisory roles.
• Proven VIP portfolio management, retention and revenue targets.
• Strong understanding of casino operations and responsible gaming.
• Experience using CRM systems and performance reporting.

Responsabilidades

• Lead and develop a team of VIP Account Managers and Player Development professionals.
• Manage relationships with high-value casino players with personalized service.
• Develop and improve VIP programs, rewards, promotions and retention strategies.
• Drive VIP revenue growth through retention, reactivation and engagement.
• Monitor VIP portfolio performance, player activity and team targets.
• Collaborate with Marketing, Payments and Compliance to deliver responsible gaming experiences.

Conocimientos

VIP management

Leadership

CRM systems

Player retention

Herramientas

CRM software

Descripción del empleo

About the Role

Work Setup: Onsite

Location: BGC, Taguig City

Employment Type: Full-time

We’re looking for an experienced VIP Manager to lead our VIP operations within the online casino and sportsbook industry. You'll play a key role in building strong relationships with high-value players, leading a team, and improving VIP retention and revenue performance.

What You’ll Do

• Lead and develop a team of VIP Account Managers and Player Development professionals.

• Manage relationships with high-value casino players, ensuring personalized and professional service.

• Develop and improve VIP programs, including loyalty rewards, promotions, and retention strategies.

• Drive VIP revenue growth by improving player retention, reactivation, and engagement.

• Monitor VIP portfolio performance, player activity, and team targets.

• Work closely with Marketing, Payments, and Compliance teams to deliver VIP experiences that meet responsible gaming standards.

What We’re Looking For

• At least 7 years of experience in VIP or high-value player management within the gaming/casino industry.

• Minimum 2 years of leadership or supervisory experience, preferably managing VIP Account Managers or Casino Hosts.

• Proven experience managing VIP portfolios, player retention, and revenue targets.

• Strong understanding of casino operations, VIP loyalty programs, and responsible gaming requirements.

• Experience using CRM systems and performance reports to monitor player activity and results.

• Excellent communication, relationship management, and leadership skills.

Nice to Have

• Experience in online casino, iGaming, or sportsbook operations.

• Background in VIP program development and player reactivation campaigns.

• Certifications in gaming operations, CRM, or responsible gambling.

Job Reference Code: R1-003