VIP Client Services Executive

Endless Motion Marketing and Consultancy

Muntinlupa

On-site

PHP 334,800 - 502,200

Full time

14 days+

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Job summary

A digital entertainment company based in the Philippines is looking for a VIP Client Services Executive. This role involves managing relationships with high-value customers, providing personalized support through various communication channels, and executing engagement campaigns. Candidates should have a minimum of 2 years in customer service and must be proficient in English and Tagalog. The position requires strong problem-solving skills and the ability to work in a fast-paced environment while maintaining high service standards.

Qualifications

Minimum 2 years experience in customer service, account management, or client relations.
Experience handling high value or priority customers.
Strong communication skills in English and Tagalog.

Responsibilities

Manage VIP client relationships through personalized service.
Handle VIP queries via chat and calls.
Execute campaigns for VIP clients to improve engagement.

Skills

Customer service

Account management

Client relations

Communication in English

Communication in Tagalog

Problem solving

Interpersonal skills

Tools

CRM tools

Job description

ROLE OVERVIEW

The VIP Client Services Executive is responsible for managing and growing relationships with high value customers on our online entertainment platforms.

This role focuses on delivering personalized service, handling priority client queries, and driving long term loyalty and engagement from top tier users.

You will act as the main point of contact for VIP clients, ensuring they receive fast, professional, and premium level support at all times.

Client Relationship Management

Serve as the primary contact person for assigned VIP clients
Build strong long term relationships through personalized communication
Understand customer preferences and behavior
Proactively engage high value users to increase loyalty
Deliver premium service experience

Customer Support and Issue Resolution

Handle VIP queries via chat, messaging apps, SMS, and calls
Resolve account, payment, technical, and service related concerns
Coordinate with internal teams to solve issues efficiently
Escalate complex cases when required

Retention and Engagement

Execute targeted campaigns and promotions for VIP clients
Encourage continued usage and engagement
Monitor client activity and identify churn risks
Reactivate inactive high value customers
Support achievement of monthly retention targets

Data Tracking and Reporting

Maintain records of VIP interactions and feedback
Track key performance metrics
Provide regular reports on VIP performance
Identify opportunities to improve customer experience

Promotions and Rewards Management

Manage special rewards and incentives for VIP clients
Ensure incentives are issued correctly
Monitor effectiveness of offers
Recommend tailored incentives based on client behavior

KEY PERFORMANCE INDICATORS

VIP retention rate
Revenue growth from VIP clients
VIP Reactivation success rate
Response time to VIP queries
VIP Customer satisfaction
Effectiveness of incentives

REQUIRED SKILLS AND EXPERIENCE

Minimum 2 years experience in customer service, account management, or client relations
Experience handling high value or priority customers
Strong communication skills in English and Tagalog
Ability to work in a fast paced digital environment
Excellent problem solving and interpersonal skills
Comfortable working with data and CRM tools
Willingness to work shifts including weekends and holidays

PREFERRED QUALIFICATIONS