VIP Growth & Experience Director

Q2 HR Solutions; Metro Manila; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

Q2 HR Solutions in the Philippines is seeking an experienced VIP Manager to lead VIP operations for online casino and sportsbook. You will build strong relationships with high-value players, manage a team of VIP Account Managers, and drive retention and revenue performance.

Responsibilities include developing VIP programs, monitoring portfolio performance, and collaborating with Marketing, Payments and Compliance to deliver responsible gaming experiences.

Qualifications

• At least 7 years of experience in VIP or high-value player management within the gaming/casino industry.
• Minimum 2 years of leadership or supervisory experience, preferably managing VIP Account Managers or Casino Hosts.
• Proven experience managing VIP portfolios, player retention, and revenue targets.
• Strong understanding of casino operations, VIP loyalty programs, and responsible gaming requirements.
• Experience using CRM systems and performance reports to monitor player activity and results.
• Excellent communication, relationship management, and leadership skills.

Responsibilities

• Lead and develop a team of VIP Account Managers and Player Development professionals.
• Manage relationships with high-value casino players, ensuring personalized and professional service.
• Develop and improve VIP programs, including loyalty rewards, promotions, and retention strategies.
• Drive VIP revenue growth by improving player retention, reactivation, and engagement.
• Monitor VIP portfolio performance, player activity, and team targets.
• Work closely with Marketing, Payments, and Compliance teams to deliver VIP experiences that meet responsible gaming standards.

Skills

Leadership

Relationship management

CRM usage

Team management

VIP management

Communication

Tools

CRM software

Job description

Q2 HR Solutions in the Philippines is seeking an experienced VIP Manager to lead VIP operations for online casino and sportsbook. You will build strong relationships with high-value players, manage a team of VIP Account Managers, and drive retention and revenue performance.

Responsibilities include developing VIP programs, monitoring portfolio performance, and collaborating with Marketing, Payments and Compliance to deliver responsible gaming experiences.