VIP Operations Leader — Casino & Sportsbook

Q2 HR Solutions; Taguig; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Q2 HR Solutions is seeking an experienced VIP Manager to lead our VIP operations in the online casino and sportsbook space in Taguig, Philippines. You will build a high-performing team and drive personalized service for high-value players.

You'll collaborate with Marketing, Payments and Compliance to optimize loyalty programs, promotions, and retention strategies while ensuring responsible gaming standards and strong revenue growth.

Qualifications

• At least 7 years of VIP or high-value player management experience in gaming.
• Minimum 2 years in leadership or supervisory roles.
• Proven track record in player retention and revenue targets.
• Strong knowledge of casino operations, loyalty programs, and responsible gaming.
• Experience using CRM systems and performance reports to monitor activity.
• Excellent communication and leadership skills.

Responsibilities

• Lead and develop a team of VIP Account Managers and Player Development professionals.
• Manage relationships with high-value casino players, ensuring personalized service.
• Develop and improve VIP programs, including rewards, promotions, and retention strategies.
• Drive VIP revenue growth by improving retention, reactivation, and engagement.
• Monitor VIP portfolio performance, player activity, and team targets.
• Collaborate with Marketing, Payments, and Compliance to meet responsible gaming standards.

Skills

VIP management

Leadership

Account management

Communication

Relationship building

Strategic thinking

Tools

CRM systems

Reporting tools

Job description

Q2 HR Solutions is seeking an experienced VIP Manager to lead our VIP operations in the online casino and sportsbook space in Taguig, Philippines. You will build a high-performing team and drive personalized service for high-value players.

You'll collaborate with Marketing, Payments and Compliance to optimize loyalty programs, promotions, and retention strategies while ensuring responsible gaming standards and strong revenue growth.