VIP Account Partner — High-Value Client Relations, PH

PlayTime Entertainment; Taguig; On-site; PHP 450,000 - 750,000; Full time

Job summary

PlayTime Entertainment is seeking a VIP Account Operations Specialist in the Philippines to manage and grow a portfolio of VIP and high-value customers. You will focus on engagement, retention, and proactive service using customer data to identify opportunities and risks.

The role requires 1–3 years of VIP customer service or account management experience, strong communication in English and Filipino, and a deep understanding of local market culture.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Hospitality, or related field preferred.
• 1–3 years experience in VIP customer service, account management, or related role.
• Experience with VIP, premium, or high-value customers preferred.
• Strong understanding of Filipino customer behavior and local market culture.
• Excellent communication skills in English and Filipino.

Responsibilities

• Manage a portfolio of VIP/high-value customers in the Philippine market.
• Build and maintain strong, long-term relationships with VIP customers.
• Maintain regular communication and engagement with assigned customers.
• Understand customer preferences and service needs to tailor support.
• Provide personalized service based on customer profiles and data insights.
• Monitor activity and proactively identify changes in customer behavior.
• Execute customer retention and reactivation initiatives.
• Identify opportunities to increase engagement and account value.
• Serve as main point of contact for VIP customers and respond promptly to requests.

Skills

VIP customer service

Account management

CRM

Communication skills

Customer data analysis

Education

Bachelor's degree

Tools

CRM tools

Job description

PlayTime Entertainment is seeking a VIP Account Operations Specialist in the Philippines to manage and grow a portfolio of VIP and high-value customers. You will focus on engagement, retention, and proactive service using customer data to identify opportunities and risks.

The role requires 1–3 years of VIP customer service or account management experience, strong communication in English and Filipino, and a deep understanding of local market culture.