VIP Account Operations Specialist (Telemarketing)

PlayTime Entertainment; Taguig; On-site; PHP 450,000 - 750,000; Full time

Job summary

PlayTime Entertainment is seeking a VIP Account Operations Specialist in the Philippines to manage and grow a portfolio of VIP and high-value customers. You will focus on engagement, retention, and proactive service using customer data to identify opportunities and risks.

The role requires 1–3 years of VIP customer service or account management experience, strong communication in English and Filipino, and a deep understanding of local market culture.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Hospitality, or related field preferred.
• 1–3 years experience in VIP customer service, account management, or related role.
• Experience with VIP, premium, or high-value customers preferred.
• Strong understanding of Filipino customer behavior and local market culture.
• Excellent communication skills in English and Filipino.

Responsibilities

• Manage a portfolio of VIP/high-value customers in the Philippine market.
• Build and maintain strong, long-term relationships with VIP customers.
• Maintain regular communication and engagement with assigned customers.
• Understand customer preferences and service needs to tailor support.
• Provide personalized service based on customer profiles and data insights.
• Monitor activity and proactively identify changes in customer behavior.
• Execute customer retention and reactivation initiatives.
• Identify opportunities to increase engagement and account value.
• Serve as main point of contact for VIP customers and respond promptly to requests.

Skills

VIP customer service

Account management

CRM

Communication skills

Customer data analysis

Education

Bachelor's degree

Tools

CRM tools

Job description

The VIP Account Operations Specialist manages and develops relationships with VIP and high-value customers in the Philippine market. The role is responsible for the day-to-day management of assigned VIP accounts, with a strong focus on customer engagement, retention, reactivation, service quality, and account value. The ideal candidate should be proactive, customer-oriented, commercially aware, and comfortable using customer data to identify opportunities and potential risks.

Key responsibilities

• Manage a portfolio of assigned VIP and high-value customers
• Build and maintain strong, long-term relationships with VIP customers
• Maintain regular communication and engagement with assigned customers
• Understand individual customer preferences, behavior, activity patterns, and service needs
• Provide personalized and professional service based on customer profiles
• Monitor customer activity and proactively identify changes in customer behavior
• Execute customer retention and reactivation initiatives
• Identify opportunities to increase customer engagement and long-term account value
• Act as a key point of contact for assigned VIP customers and respond to requests and concerns in a timely and professional manner
• Monitor assigned customer performance on a daily basis and prepare regular reports on assigned accounts and customer activities

About you

• Bachelor's degree in Business Administration, Marketing, Communications, Hospitality, or a related field is preferred
• At least 1–3 years of experience in VIP customer service, account management, customer operations, relationship management, CRM, or a similar customer-facing position
• Experience working with VIP, premium, or high-value customers is preferred
• Strong understanding of Filipino customer behavior and local market culture
• Excellent communication skills in English and Filipino
• Strong interpersonal and relationship-building skills
• Customer-focused with good commercial awareness
• Comfortable working with customer data, reports, and performance targets
• Strong problem-solving skills and ability to handle customer complaints professionally
• Able to work independently while collaborating effectively with a team