VIP Account & Retention Manager

Neo Group; Central Visayas; On-site; PHP 3,785,000 - 5,678,000; Full time

Job summary

Neo Group in Malta is seeking a VIP Account Manager to act as the dedicated ambassador for a major client’s English-speaking VIP portfolio. You will own retention strategies and align regional growth goals with tailored operational support, delivering premium experiences for industry-leading brands.

Ideal candidates are highly motivated, customer-centric, with strong relationship-building, communication, and problem-solving skills suitable for a fast-paced, global team.

Qualifications

• Near perfect English, both written and spoken; this will be the primary language of operations.
• Experience in VIP account management or similar customer-facing roles.
• Strong relationship-building and communication skills.
• Customer-centric mindset with a passion for delivering exceptional service.
• Excellent problem-solving and conflict resolution skills.
• Ability to multitask in a fast-paced environment.
• Analytical skills to interpret data and drive insights.

Responsibilities

• Build and maintain relationships with the client's VIP customers to reflect brand standards.
• Proactively engage VIPs to understand needs and gameplay goals.
• Provide tailored recommendations and bespoke offers to maximise satisfaction and loyalty.
• Serve as the main liaison for English-speaking VIPs, addressing inquiries and issues.
• Collaborate with internal teams to deliver elite VIP experiences, including events and promotions.
• Monitor VIP activity to identify engagement and retention opportunities.
• Develop and align strategies for VIP acquisition and retention within the portfolio.

Skills

Relationship management

Client engagement

Communication

Analytical thinking

Cross-functional collaboration

Tools

CRM systems

Job description

Neo Group in Malta is seeking a VIP Account Manager to act as the dedicated ambassador for a major client’s English-speaking VIP portfolio. You will own retention strategies and align regional growth goals with tailored operational support, delivering premium experiences for industry-leading brands.

Ideal candidates are highly motivated, customer-centric, with strong relationship-building, communication, and problem-solving skills suitable for a fast-paced, global team.