VIP Client Experience Lead

Endless Motion Marketing and Consultancy; Muntinlupa; On-site; PHP 334,800 - 502,200; Full time

Job summary

A digital entertainment company based in the Philippines is looking for a VIP Client Services Executive. This role involves managing relationships with high-value customers, providing personalized support through various communication channels, and executing engagement campaigns. Candidates should have a minimum of 2 years in customer service and must be proficient in English and Tagalog. The position requires strong problem-solving skills and the ability to work in a fast-paced environment while maintaining high service standards.

Qualifications

• Minimum 2 years experience in customer service, account management, or client relations.
• Experience handling high value or priority customers.
• Strong communication skills in English and Tagalog.

Responsibilities

• Manage VIP client relationships through personalized service.
• Handle VIP queries via chat and calls.
• Execute campaigns for VIP clients to improve engagement.

Skills

Customer service

Account management

Client relations

Communication in English

Communication in Tagalog

Problem solving

Interpersonal skills

Tools

CRM tools

Job description

A digital entertainment company based in the Philippines is looking for a VIP Client Services Executive. This role involves managing relationships with high-value customers, providing personalized support through various communication channels, and executing engagement campaigns. Candidates should have a minimum of 2 years in customer service and must be proficient in English and Tagalog. The position requires strong problem-solving skills and the ability to work in a fast-paced environment while maintaining high service standards.