VIP Account Coordinator (Junior) — Remote & Growth Path

Ludicrum; Philippines; Remote; PHP 300,000 - 600,000; Full time

Benefits offered by this job

Remote work

Unlimited PTO

Laptop + accessories

Career growth

Performance rewards

Health budget

Self development budget

Birthday day off

Job summary

Ludicrum is hiring a Jr. Account Manager (VIP) to support a portfolio of VIP clients in the iGaming space. This entry-level role focuses on building strong relationships through proactive support and clear communication.

You will work with internal teams to align on client objectives, perform administrative tasks, and help drive client satisfaction and loyalty while learning the nuances of account management in a dynamic, remote environment.

Qualifications

• 1–2 years of experience in customer service, sales, or account management.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Excellent problem-solving skills.
• High attention to detail and strong organizational abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Discretion when handling confidential information.

Responsibilities

• Support development and maintenance of relationships with VIP clients.
• Respond promptly to client inquiries and concerns, ensuring a positive experience.
• Proactively engage with clients to understand their needs and gather feedback.
• Help maintain high levels of client satisfaction, retention, and loyalty.
• Assist with administrative tasks such as maintaining accurate client records and documentation.
• Support data tracking and analysis related to client satisfaction and performance.
• Collaborate with internal teams to align on client objectives and expectations.
• Assist senior account managers with ongoing tasks and projects.

Skills

Customer service

Communication

Teamwork

Problem-solving

Detail-oriented

Multitasking

Discretion

Job description

Ludicrum is hiring a Jr. Account Manager (VIP) to support a portfolio of VIP clients in the iGaming space. This entry-level role focuses on building strong relationships through proactive support and clear communication.

You will work with internal teams to align on client objectives, perform administrative tasks, and help drive client satisfaction and loyalty while learning the nuances of account management in a dynamic, remote environment.