Senior VIP Growth & Retention Lead

Duelbits; España; Remote; PHP 4,120,070 - 5,297,233; Full time

Benefits offered by this job

Competitive service fees with performance-linked rewards

High autonomy and direct impact

Job summary

A leading crypto-native entertainment platform is seeking a Senior VIP Manager to own and scale their VIP portfolio across casino and sportsbook. This role demands a proactive approach to monitoring player activity, defining VIP segmentation, and making commercially sound decisions. The ideal candidate will have at least 5 years of experience in managing high-value customer portfolios within iGaming or similar environments. Join a remote-first team that emphasizes high ownership and direct impact.

Qualifications

• 5+ years’ experience managing high-value customer portfolios within iGaming or comparable environments.
• Strong analytical capability combined with a proactive, commercial mindset.
• Experience working cross-functionally with marketing and partnerships.

Responsibilities

• Own and scale the VIP portfolio across casino and sportsbook.
• Monitor high-value player activity to identify opportunities and risks early.
• Define and manage VIP segmentation and benefits.

Skills

Analytical capability

Customer portfolio management

Cross-functional collaboration

Commercial mindset

Understanding of competitive VIP landscapes

Job description

A leading crypto-native entertainment platform is seeking a Senior VIP Manager to own and scale their VIP portfolio across casino and sportsbook. This role demands a proactive approach to monitoring player activity, defining VIP segmentation, and making commercially sound decisions. The ideal candidate will have at least 5 years of experience in managing high-value customer portfolios within iGaming or similar environments. Join a remote-first team that emphasizes high ownership and direct impact.