Senior VIP Manager

Duelbits; España; Remote; PHP 4,120,070 - 5,297,233; Full time

Benefits offered by this job

Competitive service fees with performance-linked rewards

High autonomy and direct impact

Job summary

A leading crypto-native entertainment platform is seeking a Senior VIP Manager to own and scale their VIP portfolio across casino and sportsbook. This role demands a proactive approach to monitoring player activity, defining VIP segmentation, and making commercially sound decisions. The ideal candidate will have at least 5 years of experience in managing high-value customer portfolios within iGaming or similar environments. Join a remote-first team that emphasizes high ownership and direct impact.

Qualifications

• 5+ years’ experience managing high-value customer portfolios within iGaming or comparable environments.
• Strong analytical capability combined with a proactive, commercial mindset.
• Experience working cross-functionally with marketing and partnerships.

Responsibilities

• Own and scale the VIP portfolio across casino and sportsbook.
• Monitor high-value player activity to identify opportunities and risks early.
• Define and manage VIP segmentation and benefits.

Skills

Analytical capability

Customer portfolio management

Cross-functional collaboration

Commercial mindset

Understanding of competitive VIP landscapes

Job description

Senior VIP Manager

Join to apply for the Senior VIP Manager role at Duelbits

Duelbits is a crypto-native entertainment platform spanning casino, sportsbook, and Duelbits Predict, where real-world outcomes become tradable markets.

Built for players who live online, move fast, and expect more, Duelbits operates at the intersection of crypto culture, gaming, and internet entertainment. We work globally, partner with top-tier brands and talent, and continuously push to do things differently.

Our VIP programme isn’t a perk, it’s a core commercial engine, driving revenue, loyalty, and brand status at the highest level.

Duelbits is looking to collaborate with a Senior VIP Manager to own and scale our VIP portfolio end-to-end across casino, sportsbook, and Predict.

This collaboration carries direct accountability for value creation, retention, and capital efficiency across the VIP segment. It begins with deep, continuous portfolio analysis, understanding player economics, behaviour, exposure, and risk in real time and extends into proactive strategy and execution.

Working closely with marketing, CRM, product, social, acquisition, and partnerships, you’ll actively shape outcomes through smarter onboarding, stronger visibility, and differentiated VIP experiences.

This an always-on, decision-driven engagement. The expectation is to anticipate behaviour, act ahead of churn or risk, and actively influence results, not react once value is already lost.

Scope of Services

• Own the VIP portfolio with responsibility for revenue, retention, LTV, and incentive efficiency.
• Continuously monitor high-value player activity to identify opportunities and risks early.
• Act proactively on behavioural signals to protect and grow portfolio value.
• Define and manage VIP segmentation, tiers, benefits, and exposure.
• Make fast, commercially sound decisions on rewards, limits, bespoke offers, and re‑engagement strategies.
• Maintain a sharp understanding of competitor VIP propositions and evolving player expectations.
• Ensure the VIP offering remains clearly differentiated, credible, and desirable at the top end of the market.
• Work closely with CRM, product, social, acquisition, partnerships, and brand contacts to actively grow the VIP portfolio.
• Ensure VIP benefits, experiences, and value propositions are visible and well positioned across channels. Support VIP onboarding through marketing initiatives and partnerships.
• (Co‑)manage the VIP Xaccount as an always‑on acquisition and relationship channel, onboarding new VIPs, engaging existing ones, and showcasing the VIP proposition publicly.

Partnerships & Value

• Creation Convert partnerships and sponsorships into tangible, exclusive VIP value.
• Design high‑impact, time‑sensitive VIP experiences that reinforce loyalty, status, and differentiation.

Leadership & Execution

• Provide direction and oversight to Junior VIP Managers with clear standards and accountability.
• Set expectations for proactive engagement, responsiveness, and portfolio discipline.
• Remain hands‑on where portfolio value, exposure, or risk requires direct involvement.

Required Capabilities

• 5+ years’ experience managing high-value customer portfolios within iGaming, betting, fintech, trading, or comparable environments.
• Strong analytical capability combined with a proactive, commercial mindset.
• Experience working cross‑functionally with marketing, CRM, product, and partnerships.
• Clear understanding of competitive VIP landscapes and modern high-value player behaviour.

The Vibe

• Competitive service fees with performance‑linked rewards.
• Remote‑first, international collaboration model.
• High ownership, high autonomy, and direct impact.
• Control over one of the most valuable and influential revenue functions within Duelbits.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Marketing

Industries

Gambling Facilities and Casinos

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