Elite VIP Account Manager - English-Speaking

NeoGroup

Philippines

Hybrid

PHP 420,000 - 660,000

Full time

4 days ago

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Benefits offered by this job

Global locations

Diverse team

Fast-growth environment

Job summary

Neo Group is seeking a VIP Account Manager to act as a dedicated ambassador for one of our partners. You will own the English-speaking VIP portfolio, drive retention strategies, and align regional growth goals with tailored operational support.

You will engage with VIP accounts, deliver bespoke offers, and collaborate with cross-functional teams to provide elite experiences, including events and promotions, while monitoring activity to identify opportunities for growth.

Qualifications

Near-perfect English language skills (written and spoken).
Previous VIP account management or similar customer-facing experience.
Strong relationship-building and communication abilities.
Customer-centric mindset with focus on premium service.
Excellent problem-solving and conflict-resolution skills.
Ability to multitask in a fast-paced environment.
Strong analytical skills with data interpretation capability.
Experience in iGaming, entertainment, or fast-paced industries is a plus.

Responsibilities

Build and maintain strong relationships with the partner's VIP account holders.
Proactively engage VIP accounts to understand needs, preferences, and goals.
Provide tailored recommendations and bespoke offers to maximize satisfaction and loyalty.
Serve as main point of contact for English-speaking VIP accounts and resolve issues.
Collaborate with internal teams to deliver elite VIP experiences, including events and promotions.
Monitor VIP activity to identify opportunities for engagement and retention.
Work with VIP team and partners to develop strategies for VIP acquisition and retention.
Stay updated on VIP management trends to maintain competitive edge.