Jr. Account Manager (VIP) Account Management · Philippines ·

Ludicrum; Philippines; Remote; PHP 300,000 - 600,000; Full time

Benefits offered by this job

Remote work

Unlimited PTO

Laptop + accessories

Career growth

Performance rewards

Health budget

Self development budget

Birthday day off

Job summary

Ludicrum is hiring a Jr. Account Manager (VIP) to support a portfolio of VIP clients in the iGaming space. This entry-level role focuses on building strong relationships through proactive support and clear communication.

You will work with internal teams to align on client objectives, perform administrative tasks, and help drive client satisfaction and loyalty while learning the nuances of account management in a dynamic, remote environment.

Qualifications

• 1–2 years of experience in customer service, sales, or account management.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Excellent problem-solving skills.
• High attention to detail and strong organizational abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Discretion when handling confidential information.

Responsibilities

• Support development and maintenance of relationships with VIP clients.
• Respond promptly to client inquiries and concerns, ensuring a positive experience.
• Proactively engage with clients to understand their needs and gather feedback.
• Help maintain high levels of client satisfaction, retention, and loyalty.
• Assist with administrative tasks such as maintaining accurate client records and documentation.
• Support data tracking and analysis related to client satisfaction and performance.
• Collaborate with internal teams to align on client objectives and expectations.
• Assist senior account managers with ongoing tasks and projects.

Skills

Customer service

Communication

Teamwork

Problem-solving

Detail-oriented

Multitasking

Discretion

Job description

Join our team as a Jr. Account Manager (VIP) in the thriving iGaming industry!

Who we are

Ludicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences. From marketing and product development to customer support and financial reporting, our teams are changing the game.Our vision is to create ultra-intuitive and engaging platforms to fuel growth through strategic partnerships and market expansion.

With a dynamic and collaborative culture and fast career growth, our 250+ global team thrives!

In a nutshell

As a Junior Account Manager, you’ll be part of our Account Management team, supporting the management of a non-dedicated portfolio of VIP clients. You’ll help build strong, long-term relationships by providing proactive support, clear communication, and reliable follow-through. This is an entry-level role, ideal for someone eager to learn, grow, and develop a career in account management within the iGaming industry.

The responsibilities & the impact YOU will have:

• Support the development and maintenance of relationships with VIP clients
• Respond promptly to client inquiries and concerns, ensuring a positive experience
• Proactively engage with clients to understand their needs and gather feedback
• Help maintain high levels of client satisfaction, retention, and loyalty
• Assist with administrative tasks such as maintaining accurate client records and documentation
• Support data tracking and analysis related to client satisfaction and performance
• Collaborate with internal teams to align on client objectives and expectations
• Assist senior account managers with ongoing tasks and projects

All you need is…

• 1-2 years of experience in customer service, sales, or account management
• Strong communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Excellent problem-solving skills
• High attention to detail and strong organizational abilities
• Ability to manage multiple tasks and prioritize effectively
• Discretion when handling confidential and sensitive information

Nice to have

• Knowledge or background in the iGaming industry
• Native-level language skills in either Bahasa Malaysia (Malay), Thai or Mandarin
• Previous experience working with VIP/high-value clients

Why You’ll love working here:

• Remote Working: Work from anywhere, supporting your work-life balance.
• Unlimited Paid Time Off: Enjoy unlimited paid vacation after 3 months, subject to manager approval, advance notice, and business needs.
• Equipment provided: We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably.
• Career Growth: We’re committed to your development, offering training and advancement opportunities.
• Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.
• Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.
• Self Development Budget: Invest in your growth through online courses and professional learning opportunities.
• Special Birthday Perk: Take your birthday off after a year of employment to celebrate!

All CVs are reviewed by our human recruitment team.