Junior Account Manager (VIP)

Ludicrum; Philippines; Remote; PHP 1.042.000 - 1.562.000; Vollzeit

Benefits dieser Stelle

Remote Working

Unlimited Paid Time Off

Career Growth

Performance Recognition

Health and Fitness Benefits

Self Development Budget

Zusammenfassung

Ludicrum in the Philippines is seeking a Junior Account Manager to support a VIP client portfolio in the fast-paced iGaming industry. This entry-level role focuses on building strong relationships through proactive support, clear communication, and reliable follow-through.

You'll respond to inquiries, gather feedback, and help senior managers with tasks while developing skills in client satisfaction, data tracking, and cross-team collaboration.

Qualifikationen

• 1–2 years in customer service, sales, or account management.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team.
• Excellent problem-solving skills.
• High attention to detail and organizational abilities.
• Ability to manage multiple tasks and priorities.
• Discretion with confidential information.

Aufgaben

• Support the development and maintenance of relationships with VIP clients.
• Respond promptly to client inquiries and concerns, ensuring a positive experience.
• Proactively engage with clients to understand their needs and gather feedback.
• Help maintain high levels of client satisfaction, retention, and loyalty.
• Assist with administrative tasks such as maintaining accurate client records and documentation.
• Support data tracking and analysis related to client satisfaction and performance.
• Collaborate with internal teams to align on client objectives and expectations.
• Assist senior account managers with ongoing tasks and projects.

Kenntnisse

Communication

Interpersonal skills

Team collaboration

Problem solving

Attention to detail

Multitasking

Discretion

Jobbeschreibung

Join our team as a Jr. Account Manager (VIP) in the thriving iGaming industry!

In a nutshell

As a Junior Account Manager, you’ll be part of our Account Management team, supporting the management of a non-dedicated portfolio of VIP clients. You’ll help build strong, long-term relationships by providing proactive support, clear communication, and reliable follow-through. This is an entry‑level role, ideal for someone eager to learn, grow, and develop a career in account management within the iGaming industry.

The responsibilities & the impact YOU will have:

• Support the development and maintenance of relationships with VIP clients
• Respond promptly to client inquiries and concerns, ensuring a positive experience
• Proactively engage with clients to understand their needs and gather feedback
• Help maintain high levels of client satisfaction, retention, and loyalty
• Assist with administrative tasks such as maintaining accurate client records and documentation
• Support data tracking and analysis related to client satisfaction and performance
• Collaborate with internal teams to align on client objectives and expectations
• Assist senior account managers with ongoing tasks and projects

All you need is…

• 1-2 years of experience in customer service, sales, or account management
• Strong communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Excellent problem‑solving skills
• High attention to detail and strong organizational abilities
• Ability to manage multiple tasks and prioritize effectively
• Discretion when handling confidential and sensitive information

Nice to have

• Knowledge or background in the iGaming industry
• Native‑level language skills in either Bahasa Malaysia (Malay), Thai or Mandarin
• Previous experience working with VIP/high‑value clients

Why you’ll love working here:

• Remote Working:Work from anywhere, supporting your work‑life balance.
• Unlimited Paid Time Off: Enjoy unlimited paid vacation after 3 months, subject to manager approval, advance notice, and business needs.
• Career Growth: We’re committed to your development, offering training and advancement opportunities.
• Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.
• Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well‑being.
• Self Development Budget: Invest in your growth through online courses and professional learning opportunities.

We can’t wait to hear from you!

All CVs are reviewed by our human recruitment team.