Vietnamese Restaurant Supervisor

RVD Food Inc.; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A Vietnamese restaurant in Manila is seeking a passionate Restaurant Supervisor to lead the front-of-house team, ensuring every guest enjoys an authentic dining experience. Responsibilities include supervising daily operations, managing staff training, and maintaining high service standards. The ideal candidate has 2-3 years of supervisory experience in a fast-paced environment, strong knowledge of Vietnamese cuisine, and excellent communication skills, including a familiarity with POS systems. A love for Vietnamese culinary culture is essential.

Qualifications

• Minimum 2–3 years of experience in a supervisory or Captain role in a restaurant.
• Strong familiarity with Vietnamese cuisine is highly preferred.
• Proven ability to lead a diverse team in high-pressure situations.

Responsibilities

• Lead pre-shift briefings for service goals.
• Manage floor operations during busy periods.
• Conduct regular feedback sessions with guests.
• Train staff on Vietnamese menu items and service procedures.
• Oversee inventory and manage cash handling.

Skills

Operational Leadership

Training

Quality Control

Problem Solving

Communication

Tools

POS systems

Microsoft Office

Job description

We are seeking a passionate and experienced Restaurant Supervisor to lead our front-of-house team and ensure that every guest enjoys an authentic Vietnamese dining experience. You will oversee daily operations, mentor staff, and maintain the high standards of service and food quality that our brand is known for. The ideal candidate has a strong background in F&B management and a genuine love for Vietnamese culinary culture.

Key Responsibilities (Task List)

Operational Leadership

• Daily Supervision: Lead pre-shift briefings to communicate daily specials (e.g., Món Đặc Biệt), 86'd items, and service goals.
• Floor Management: Direct the flow of service during high-volume periods, managing the waitlist and ensuring efficient table turnover.
• Quality Control: Conduct regular "table touches" to gather feedback and ensure dishes meet presentation and taste standards.
• Problem Solving: Act as the first point of contact for guest complaints, resolving issues with the "Vietnamese hospitality" spirit of warmth and respect.

Staff Management & Training

• Training: Train new hires on Vietnamese menu items, including pronunciation, ingredients (for allergy awareness), and the proper way to serve specific dishes (e.g., explaining how to assemble Gỏi cuốn or add garnishes to Phở).
• Scheduling: Manage staff rosters and ensure labor costs align with the restaurant's budget.
• Mentorship: Monitor performance and provide ongoing coaching to servers, hosts, and bussers.

Administrative & Inventory

• Inventory: Oversee the ordering of front-of-house supplies and coordinate with the kitchen to monitor the freshness of specialty Vietnamese ingredients.
• Financials: Manage cash handling, end-of-day reporting, and POS system reconciliations.
• Compliance: Ensure the restaurant meets all health and safety regulations, including food hygiene and liquor licensing.

Job Requirements

Experience: Minimum 2–3 years of experience in a supervisory or "Captain" role within a fast-paced restaurant environment.

Cuisine Knowledge: Strong familiarity with Vietnamese cuisine and dining etiquette is highly preferred.

Leadership: Proven ability to lead a diverse team and stay calm under pressure.

Communication: Excellent verbal communication skills; proficiency in Vietnamese is a significant plus but not required.

Technical Skills: Proficient with POS systems and basic Microsoft Office.

Flexibility: Ability to work weekends, holidays, and evening shifts.