Restaurant Guest Service Officer

RVD Food Inc.; Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

A luxury Vietnamese dining restaurant in Manila seeks a skilled Restaurant Guest Service Officer. The ideal candidate will have a polished appearance and a dedication to exceptional hospitality. Responsibilities include greeting guests, managing table service, and providing expert menu recommendations. Preference is given to those with experience in high-end hospitality and a specified aesthetic. Join a team that embodies Vietnamese culture and luxury dining standards.

Qualifications

• Polished appearance and hospitality-first mindset required.
• Fluent communication skills needed for detailed menu explanations.
• Prefer candidates with backgrounds in high-end hospitality or premium dining.
• Height preference of ~5'4" to fit brand aesthetics for this location.

Responsibilities

• Serve as the first point of contact for guests.
• Manage table service while ensuring a clean dining environment.
• Explain complex flavor profiles to guests.
• Conflict Resolution: handle guest inquiries and feedback with professional diplomacy.

Skills

Guest Relations

Service Excellence

Communication

Conflict resolution

Professionalism

Communication

Premium dining

Job description

This job posting is for a RESTAURANT GUEST SERVICE OFFICER at a high-end Vietnamese casual dining restaurant. The role focuses on blending authentic Vietnamese culture with 5-star hospitality standards.

Core Responsibilities

• Guest Relations: Act as the first point of contact, greeting and seating guests with the poise of a luxury concierge.
• Service Excellence: Efficiently manage table service while maintaining a clean and organized dining environment.
• Menu Expertise: Provide detailed descriptions and pairings for traditional Vietnamese items (e.g., Pho, Banh Mi, and specialty cocktails).
• Conflict Resolution: Handle guest inquiries and feedback using professional "front-desk" diplomacy.

Job Requirements

Professionalism: A polished, sophisticated appearance and a welcoming, "hospitality-first" mindset.

Communication: Fluent and articulate, with the ability to explain complex flavor profiles.

Experience: Preference for candidates with a background in high-end hospitality, luxury retail, or premium dining.

Physical/Aesthetic Criteria: The post specifies a preference for candidates approximately 5'4" in height to fit the brand's specific aesthetic for this location.