Vietnamese Customer Support Specialist (Quezon City)

Gratitude Philippines; Manila; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Company events

Free Parking

Health Insurance

Life Insurance

Paid Training

Promotion to Permanent employee

Job summary

Gratitude Philippines is seeking a customer support specialist fluent in Vietnamese to handle inbound and outbound interactions via phone, chat, and email. English proficiency is required for training and client systems; prior BPO experience is not required.

The role focuses on resolving billing, product, and account inquiries while upholding service quality and customer satisfaction. You will work on PH with visa eligibility and potential progression to permanent employment, with included

Qualifications

• Fluent/vs bilingual language skills for Vietnamese and English.
• Open to candidates with or without BPO experience.

Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email or other channels.
• Provide customer support in English and Vietnamese.
• Assist customers with account inquiries, service requests, billing concerns, product information and general support.
• Resolve customer concerns while delivering a positive experience.
• Document interactions accurately using company systems and tools.
• Meet quality, productivity, attendance and customer satisfaction goals.

Skills

Vietnamese language

English language

Customer service

BPO flexibility

Communication

Job description

Gratitude Philippines is seeking a customer support specialist fluent in Vietnamese to handle inbound and outbound interactions via phone, chat, and email. English proficiency is required for training and client systems; prior BPO experience is not required.

The role focuses on resolving billing, product, and account inquiries while upholding service quality and customer satisfaction. You will work on PH with visa eligibility and potential progression to permanent employment, with included