Vendor Relations Representative

Ibex Limited; Manila; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Ibex Limited in Manila offers a Hybrid role as Vendor Relationship Representative (VRR) for a US Property Maintenance Solutions line of business. You will handle vendor relations, customer calls, and scheduling, delivering service excellence.

The position requires 3+ years in BPO, outbound call and email support, and account management experience is a plus. You will work under general supervision and collaborate with a team to maintain contracts and service quality.

Qualifications

• 3+ years work experience in the BPO industry (Preferably with Outbound Call exp. & email support).
• Account Management experience a plus
• Advanced proficiencies in Microsoft Word, Excel, PowerPoint, and Outlook

Responsibilities

• Develop and maintain positive vendor relations to ensure superior customer satisfaction.
• Receive and handle customer calls and email requests for services.
• Schedule and complete services as assigned by customers.
• Manage real-time inquiries and follow up on commitments.
• Identify, research and resolve customer issues in company systems.
• Source new vendors to perform required services.
• Resolve or escalate disputes or unsatisfied service confirmations.
• Maintain open communication with vendors per contracts and scope of work.
• Provide information to supervisors and colleagues by phone, written form, email, or in person.

Skills

Vendor relationship management

Customer service

Communication

Problem solving

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Overview

This is Hybrid set-up in IBEX Shaw, Mandaluyong and on a Night Shift.

TheVendor Relationship Representative - VRR (CSR for a US Property Maintenance Solutions LOB)supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.

Responsibilities

What You'll Do:

Develop and maintain positive vendor relations to ensure superior customer satisfaction

Receive and handle customer calls and email requests for services

Manage the scheduling and completion of all services assigned by customers

Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries

Identify, research and resolve customer issues using the company’s web-based systems and databases

Source new vendors to perform required services, as needed

Resolve or escalation all disputes or un-satisfied service confirmations

Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship

Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Qualifications

You Should Have:

Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook

3+ years work experience in the BPO industry (Preferably with Outbound Call exp. & email support)

Account Management experience a plus