Technical Support Representative

Recruitify_HR; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Growth opportunities

Be part of a founding team

Build your career in tech support

Job summary

Recruitify_HR is looking for a Technical Support Representative in Pasig. This full-time on-site role involves handling customer inquiries, resolving technical issues, and ensuring customer satisfaction. Candidates should be at least high school graduates with a minimum of 6 months BPO experience, preferably in telecom. The position offers opportunities for growth as part of a founding team in tech support. A willingness to work onsite and adapt to shifting schedules is required.

Qualifications

• At least High School Graduate.
• Minimum 6 months BPO experience (Telco is a PLUS!).
• Good English communication skills.
• Willing to work onsite.
• Amenable to shifting schedule.

Responsibilities

• Handle customer inquiries and resolve technical issues.
• Provide troubleshooting support and ensure customer satisfaction.
• Contribute to a high level of service excellence.

Skills

Good English communication skills

BPO experience (Telco is a PLUS)

Education

At least High School Graduate

Job description

Company Description Visaya Knowledge Process Outsourcing Corporation is a proudly Filipino organization rooted in the value of ‘malasakit,’ which translates to genuine care. We focus on creating lasting relationships through customer engagement while delivering exceptional service to clients, customers, and stakeholders. Our processes are driven by the highest standards of quality and security, coupled with the hospitality and courtesy Filipinos are known for. At Visaya, we aim to provide exceptional support and innovative solutions to meet and exceed client needs.

Role Description

This is a full-time on-site role for a Technical Support Representative, located in Pasig. The Technical Support Representative will handle customer inquiries, resolve technical issues, provide troubleshooting support, and ensure customer satisfaction through efficient issue resolution. The role requires clear communication, adherence to quality standards, and the ability to contribute to a high level of service excellence.

Qualifications

• At least High School Graduate
• Minimum 6 months BPO experience (Telco is a PLUS!)
• Good English communication skills
• Willing to work onsite
• Amenable to shifting schedule

Why Apply?

• Pioneer account = more growth opportunities
• Be part of a founding team
• Build your career in tech support