Vendor Relations CSR – Night Shift (Hybrid)

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; Hybrid; PHP 246,000 - 357,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. in Mandaluyong is hiring a Vendor Relationship Representative (CSR) for a US Property Maintenance Solutions line of business. This role operates on a hybrid setup with a night shift, supporting vendors and customers to foster strong relationships.

You will handle calls and emails, schedule services, resolve issues, and source new vendors while ensuring contract adherence and timely follow-ups across the network.

Qualifications

• 3+ years work experience in the BPO industry, preferably outbound call and email support.
• Advanced proficiencies in Word, Excel, PowerPoint and Outlook.

Responsibilities

• Develop and maintain positive vendor relations to ensure superior customer satisfaction.
• Receive and handle customer calls and email requests for services.
• Manage scheduling and completion of all services assigned by customers.
• Handle real-time inquiries while tracking follow-ups with customers/vendors.
• Identify, research and resolve customer issues using company systems.
• Source new vendors to perform required services as needed.
• Maintain communications with vendors per contracts and scope of work.
• Provide information to supervisors and colleagues by phone, email or in person.

Skills

Outbound call experience

Email support

Account management

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

IBEX Global Solutions (Philippines) Inc. in Mandaluyong is hiring a Vendor Relationship Representative (CSR) for a US Property Maintenance Solutions line of business. This role operates on a hybrid setup with a night shift, supporting vendors and customers to foster strong relationships.

You will handle calls and emails, schedule services, resolve issues, and source new vendors while ensuring contract adherence and timely follow-ups across the network.