Hybrid Night-Shift Vendor Relations Specialist

Ibex Limited; Manila; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Ibex Limited in Manila offers a Hybrid role as Vendor Relationship Representative (VRR) for a US Property Maintenance Solutions line of business. You will handle vendor relations, customer calls, and scheduling, delivering service excellence.

The position requires 3+ years in BPO, outbound call and email support, and account management experience is a plus. You will work under general supervision and collaborate with a team to maintain contracts and service quality.

Qualifications

• 3+ years work experience in the BPO industry (Preferably with Outbound Call exp. & email support).
• Account Management experience a plus
• Advanced proficiencies in Microsoft Word, Excel, PowerPoint, and Outlook

Responsibilities

• Develop and maintain positive vendor relations to ensure superior customer satisfaction.
• Receive and handle customer calls and email requests for services.
• Schedule and complete services as assigned by customers.
• Manage real-time inquiries and follow up on commitments.
• Identify, research and resolve customer issues in company systems.
• Source new vendors to perform required services.
• Resolve or escalate disputes or unsatisfied service confirmations.
• Maintain open communication with vendors per contracts and scope of work.
• Provide information to supervisors and colleagues by phone, written form, email, or in person.

Skills

Vendor relationship management

Customer service

Communication

Problem solving

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Ibex Limited in Manila offers a Hybrid role as Vendor Relationship Representative (VRR) for a US Property Maintenance Solutions line of business. You will handle vendor relations, customer calls, and scheduling, delivering service excellence.

The position requires 3+ years in BPO, outbound call and email support, and account management experience is a plus. You will work under general supervision and collaborate with a team to maintain contracts and service quality.