Vendor Service Representative

RealPage, Inc.; Pasig; On-site; PHP 260,000 - 380,000; Full time

Job summary

RealPage, Inc. in Pasig, Philippines is seeking a Vendor Service Representative to assist customers via phone and email, resolve inquiries, and process enrollments. The role includes outbound outreach, vendor enrollment coordination, and precise record-keeping.

Ideal candidates will have 1+ years in customer service, strong English communication, and proficient MS Office skills, with typing at least 35 wpm and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of customer service experience.
• Proficient MS Word, Excel and Outlook usage.
• Strong typing skills (at least 35 wpm).
• Clear written and verbal communication in English.
• Excellent organizational abilities and deadline management.
• Experience in the multifamily industry is preferred.
• Spanish language ability is a plus.

Responsibilities

• Respond promptly to customer inquiries by phone and email.
• Place outbound calls to obtain additional information.
• Address customer concerns and answer questions.
• Research inquiries using available resources.
• Process payments and enrollment requests.
• Contact non-enrolled vendors to initiate enrollment.
• Escalate issues to the designated resource.
• Maintain accurate records of correspondence and transactions.
• Collaborate with other departments to meet customer objectives.
• Provide timely follow-up on all inquiries.
• Assist with additional special projects as needed.

Skills

Customer service experience

Strong written and verbal comms

Excellent organizational skills

Meet deadlines

Multi-tasking

English proficiency

Spanish language (bonus)

Education

High school diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

Overview

The Vendor Service Representative interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Responsibilities

• Respond promptly to customer inquiries by phone and email
• Place outbound calls to customers to obtain additional information
• Work to resolve any customer concerns and answer any questions
• Research customer inquiries using available resources
• Process payments and enrollment requests
• Call vendors that are not enrolled and begin enrollment process
• Direct escalation issues to the designated resource
• Maintain accurate records of customer correspondence and transactions in the system
• Work closely with other departments to meet customers' objectives
• Provide timely follow-up on all customer inquiries
• Assist with additional special projects as needed

Qualifications

• High school diploma or equivalent required
• 1+ years of customer service experience
• Proficient skills in MS Word, Excel and Outlook required
• Strong typing skills required; ability to type at least 35 wpm
• Strong written and verbal communication skills
• Excellent organizational skills
• Ability to meet deadlines and manage multiple priorities simultaneously
• Excellent verbal and written communication skills (English)
• Multifamily industry experience strongly preferred
• Ability to speak Spanish is a plus