Customer Service Representative/Vendor Relations | Shaw Hybrid - Night shift

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; Hybrid; PHP 246,000 - 357,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. in Mandaluyong is hiring a Vendor Relationship Representative (CSR) for a US Property Maintenance Solutions line of business. This role operates on a hybrid setup with a night shift, supporting vendors and customers to foster strong relationships.

You will handle calls and emails, schedule services, resolve issues, and source new vendors while ensuring contract adherence and timely follow-ups across the network.

Qualifications

• 3+ years work experience in the BPO industry, preferably outbound call and email support.
• Advanced proficiencies in Word, Excel, PowerPoint and Outlook.

Responsibilities

• Develop and maintain positive vendor relations to ensure superior customer satisfaction.
• Receive and handle customer calls and email requests for services.
• Manage scheduling and completion of all services assigned by customers.
• Handle real-time inquiries while tracking follow-ups with customers/vendors.
• Identify, research and resolve customer issues using company systems.
• Source new vendors to perform required services as needed.
• Maintain communications with vendors per contracts and scope of work.
• Provide information to supervisors and colleagues by phone, email or in person.

Skills

Outbound call experience

Email support

Account management

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

This is Hybrid set-up in IBEX Shaw, Mandaluyong and on a Night Shift.

The Vendor Relationship Representative - VRR (CSR for a US Property Maintenance Solutions LOB) supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.

What You'll Do:

Develop and maintain positive vendor relations to ensure superior customer satisfaction

Receive and handle customer calls and email requests for services

Manage the scheduling and completion of all services assigned by customers

Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries

Identify, research and resolve customer issues using the company’s web-based systems and databases

Source new vendors to perform required services, as needed

Resolve or escape all disputes or un-satisfied service confirmations

Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship

Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

You Should Have:

Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook

3+ years work experience in the BPO industry (Preferably with Outbound Call exp. & email support)

Account Management experience a plus