Vendor Service Representative

REALPAGE (PHILIPPINES), INC.; Pasig; On-site; PHP 223,000 - 357,000; Full time

Job summary

REALPAGE (PHILIPPINES), INC. is seeking a Vendor Service Representative to interact with customers, handling inquiries and processing information about products and services. The role requires prompt phone and email responses, information gathering, and cross-department collaboration.

Ideal candidates bring 1+ year of customer service experience, strong typing, and excellent English communication. Multitasking, organization, and Spanish language ability are a plus.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of customer service experience.
• Proficient in MS Word, Excel and Outlook.
• Typing speed of at least 35 wpm.
• Strong written and verbal communication skills in English.
• Excellent organizational skills and ability to meet deadlines.
• Ability to manage multiple priorities simultaneously.
• Spanish language skills are a plus.

Responsibilities

• Respond promptly to customer inquiries by phone and email.
• Place outbound calls to obtain additional information.
• Resolve customer concerns and answer questions.
• Research inquiries using available resources.
• Process payments and enrollment requests.
• Call vendors that are not enrolled and start enrollment.
• Escalate issues to the designated resource.
• Maintain accurate records of correspondence and transactions.
• Collaborate with other departments to meet customer objectives.
• Provide timely follow-up on all inquiries.
• Assist with special projects as needed.

Skills

Strong typing

Written and verbal communication

Organizational skills

Meet deadlines

Multiple priorities

Spanish language (bonus)

Education

High school diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

Overview

The Vendor Service Representative interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Responsibilities

• Respond promptly to customer inquiries by phone and email
• Place outbound calls to customers to obtain additional information
• Work to resolve any customer concerns and answer any questions
• Research customer inquiries using available resources
• Process payments and enrollment requests
• Call vendors that are not enrolled and begin enrollment process
• Direct escalation issues to the designated resource
• Maintain accurate records of customer correspondence and transactions in the system
• Work closely with other departments to meet customers' objectives
• Provide timely follow-up on all customer inquiries
• Assist with additional special projects as needed

Qualifications

• High school diploma or equivalent required
• 1+ years of customer service experience
• Proficient skills in MS Word, Excel and Outlook required
• Strong typing skills required; ability to type at least 35 wpm
• Strong written and verbal communication skills
• Excellent organizational skills
• Ability to meet deadlines and manage multiple priorities simultaneously
• Excellent verbal and written communication skills (English)
• Multifamily industry experience strongly preferred
• Ability to speak Spanish is a plus