Vendor Portal Specialist — Onboarding & Reviews

Unity Communications; Parañaque; On-site; PHP 335,000 - 558,000; Full time

Job summary

Unity Communications in the Philippines is seeking a Portal Support Representative to manage and maintain vendor information within the Agent Portal. You will coordinate with technology vendors, conduct annual portal reviews, and ensure timely follow-up on vendor updates and approvals.

You will learn telecom and cloud products, maintain accurate content, and communicate professionally with vendor managers and executives during reviews.

Qualifications

• Excellent written and spoken English.
• Strong professional communication skills.
• Comfortable conducting calls with executives and vendor representatives.
• Strong organizational and follow-up skills.
• Experience with websites, portals, CRMs, or content-management systems.
• Ability to learn technology products quickly.
• Strong attention to detail.
• Comfortable working independently.
• Ability to document conversations accurately.

Responsibilities

• Create and maintain vendor profiles in the Agent Portal.
• Ensure vendor information is complete and accurate.
• Coordinate to obtain vendor information, documents, pricing, brochures, and sales resources.
• Confirm vendor pages meet formatting and standards.
• Schedule annual portal reviews with vendors.
• Conduct reviews via video or phone calls in English.
• Update portal pages based on vendor information.
• Obtain vendor approval before publishing major changes.
• Communicate professionally with vendor contacts.
• Maintain portal content such as descriptions, products, pricing, and resources.
• Review for outdated or conflicting information and ensure consistency.
• Track vendor updates and portal reviews throughout the year.

Skills

Excellent written English

Strong professional communication

Organizational skills

Follow-up skills

Independent working

CRM familiarity

Content-management experience

Tools

CRM systems

Content-management systems

Job description

Unity Communications in the Philippines is seeking a Portal Support Representative to manage and maintain vendor information within the Agent Portal. You will coordinate with technology vendors, conduct annual portal reviews, and ensure timely follow-up on vendor updates and approvals.

You will learn telecom and cloud products, maintain accurate content, and communicate professionally with vendor managers and executives during reviews.