BPO - Vendor Portal Coordinator (Hybrid Setup)

Unity Communications; Parañaque; On-site; PHP 335,000 - 558,000; Full time

Job summary

Unity Communications in the Philippines is seeking a Portal Support Representative to manage and maintain vendor information within the Agent Portal. You will coordinate with technology vendors, conduct annual portal reviews, and ensure timely follow-up on vendor updates and approvals.

You will learn telecom and cloud products, maintain accurate content, and communicate professionally with vendor managers and executives during reviews.

Qualifications

• Excellent written and spoken English.
• Strong professional communication skills.
• Comfortable conducting calls with executives and vendor representatives.
• Strong organizational and follow-up skills.
• Experience with websites, portals, CRMs, or content-management systems.
• Ability to learn technology products quickly.
• Strong attention to detail.
• Comfortable working independently.
• Ability to document conversations accurately.

Responsibilities

• Create and maintain vendor profiles in the Agent Portal.
• Ensure vendor information is complete and accurate.
• Coordinate to obtain vendor information, documents, pricing, brochures, and sales resources.
• Confirm vendor pages meet formatting and standards.
• Schedule annual portal reviews with vendors.
• Conduct reviews via video or phone calls in English.
• Update portal pages based on vendor information.
• Obtain vendor approval before publishing major changes.
• Communicate professionally with vendor contacts.
• Maintain portal content such as descriptions, products, pricing, and resources.
• Review for outdated or conflicting information and ensure consistency.
• Track vendor updates and portal reviews throughout the year.

Skills

Excellent written English

Strong professional communication

Organizational skills

Follow-up skills

Independent working

CRM familiarity

Content-management experience

Tools

CRM systems

Content-management systems

Job description

We are looking for a Portal Support Representative who will be responsible for managing and maintaining vendor information within the Agent Portal. This role involves coordinating with technology vendors, conducting annual portal reviews, maintaining accurate portal content, and ensuring timely follow-up on vendor updates and approvals.

Key Responsibilities

1. Vendor Onboarding & Portal Setup

• Create and maintain vendor profiles in the Agent Portal.
• Ensure each vendor has complete and accurate information.
• Coordinate internally to obtain required vendor information, documents, pricing, brochures, and sales resources.
• Confirm vendor pages are consistent with formatting and standards.

2. Annual Vendor Portal Review

• Contact each vendor once per year to schedule a portal review.
• Conduct a video or phone call with the vendor to review their existing portal page.
• Walk through the information with the vendor and identify anything that is outdated, missing, or inaccurate.
• Update the portal page based on information provided by the vendor.
• Obtain vendor approval before publishing significant changes, where appropriate.

3. Telecom & Cloud Product Knowledge

• Learn and develop a working understanding of telecom, connectivity, UCaaS, CCaaS, cloud, cybersecurity, SD-WAN, mobility, managed services, and other technology solutions.
• Understand basic telecom terminology such as fiber, DIA, broadband, SD-WAN, SIP, UCaaS, CCaaS, Ethernet, MPLS, wireless, cloud connectivity, etc.
• Understand the basic products and services offered by each vendor.
• Be able to ask intelligent questions of vendors during annual reviews.
• Recognize when information is unclear and elevate technical questions to the appropriate team member.

4. Vendor Communication

• Communicate professionally with vendor channel managers, sales leaders, marketing personnel, and other vendor contacts.
• Schedule and conduct vendor review calls in excellent spoken English.
• Take notes during vendor calls and turn those discussions into accurate portal updates.
• Follow up with vendors when information or approvals are missing.
• Maintain a professional relationship with each vendor.

5. Portal Content

Review and maintain information such as:

• Company description
• Products and services
• Target markets/industries
• Geographic coverage
• Service availability
• Product highlights
• Competitive differentiators
• Sales tools and collateral
• Pricing information where applicable
• Commission information where authorized
• Contact information
• Vendor website and other resources
• Order/serviceability information
• Promotions and special programs

6. Content Accuracy & Quality Control

• Review vendor pages for outdated or conflicting information.
• Ensure terminology, spelling, grammar, and formatting are correct.
• Make sure vendor information is presented consistently throughout the portal.
• Identify duplicate, outdated, or missing content.
• Flag information that appears incorrect rather than making assumptions.

7. Vendor Updates Throughout the Year

• Process vendor-requested changes between annual reviews.
• Update product information, contacts, collateral, promotions, and other approved content.
• Track outstanding vendor updates until completed.
• Maintain a record of when each vendor's portal page was last reviewed.

8. Vendor Review Tracking

Maintain a tracking system showing:

• Vendor name
• Primary vendor contact
• Date of last review
• Date of next scheduled review
• Review completed/not completed
• Changes requested
• Changes completed
• Items waiting for vendor approval
• Items requiring approval/escalation

9. Internal Coordination

• Work with Marketing, Sales Engineering, Channel Management, and other departments when information requires clarification.
• Escalate technical, pricing, commission, contractual, or policy questions rather than making assumptions.
• Notify vendors that are not responding or have outdated information.

10. Reporting

Provide a regular report showing:

• Vendors reviewed
• Vendors still outstanding
• Pages updated
• Major changes made
• Vendors requiring follow-up
• Issues requiring attention
• Upcoming vendor reviews

Required Qualifications

• Excellent written and spoken English.
• Strong professional communication skills.
• Comfortable conducting calls with U.S.-based business executives and vendor representatives.
• Strong organizational and follow-up skills.
• Experience working with websites, portals, CRM systems, or content-management systems.
• Ability to learn technology products quickly.
• Strong attention to detail.
• Comfortable working independently.
• Ability to document conversations accurately.

Preferred Qualifications

• Experience in telecommunications, IT, cloud, SaaS, managed services, or technology.
• Experience working with channel partners, technology vendors, distributors, or resellers.
• Familiarity with UCaaS, CCaaS, connectivity, SD-WAN, cybersecurity, cloud, or related technologies.
• Experience managing a large number of vendor accounts.